Apple Remote iOS Diagnostics System Revealed

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Posted September 3, 2011 at 5:46pm by iClarified

Earlier this week HardMac revealed that Apple is rolling out a new online tool that enables remote retrieval of diagnostic information from iOS devices.

9to5Mac has now obtained screenshots of the tool and a description of how it works.

What is iOS Diagnostics?
iOS Diagnostics is a fully integrated tool used to retrieve diagnostic information from Apple iPhone, iPad, and iPod touch devices. By sending an SMS text, Email or Ticket to the customer's phone, diagnostics results are sent directly to GSX; allowing technicians to gain in-depth knowledge of the iOS device condition.

Benefits for the Customer
Customers are equipped with a quick and powerful means to immediately communicate their iOS device 'health' status to a qualified technician. Diagnosis of customer issues and potential issues with the device can be identified quickly with appropriate actions advised by the technician.

Benefits for the Technician
The iOS device can now directly send you, the technician, a full report of the operations of the device via GSX. In addition, the information returned will provide you with valuable insight into usage patterns and potential troubleshooting areas such as battery functions, memory usage, and application or software issues.

It's unclear if Apple will use this tool to refuse service to those who have jailbroken their device; however, it does seem likely.

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Apple Remote iOS Diagnostics System Revealed

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Yonathan D - September 4, 2011 at 9:23pm

Yo tengo variaa capturas de pantalla sobre ese problema. si las desean diganme a que email enviarla

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Nobo1 - September 4, 2011 at 12:19am

Jailbreakers you're days are numbered XD Yes sure it's gona tell em the signal strength of AT&T don't see why it shouldn't :-) I think this is a great method rather than send the phone to Timbuktu to wait for a reply about your device..

dmgceo - September 3, 2011 at 6:54pm

I never put 2 + 2 together until now. About 6 months ago, I had a "software" problem with my iMac 27". The apple tech requested direct "accessed" to my iMac - even moving the arrow on the screen - using this "new" iOS diagnostic procedure, and it worked flawlessly !!!

James - September 4, 2011 at 6:29am

No. That was a remote desktop feature that techs have been using for a while bot inly on macs but on windows as well. This would seem like a good opportunity for someone to gain access to your device i'd think. The more remote access points the more security holes to fill. Also this looks like it needs to be initiates by the user (privacy issue if they can do this whenever) as in the article it has instructions to initiate. So it won't harm jailbreaking like one would initially think

Ej fudd - September 3, 2011 at 6:09pm

Will it say how poor the Att network is?