AT&T to Cut Return Policy From 30 Days to 14 Days Starting Tomorrow

Posted October 6, 2012 at 5:10pm by iClarified | Please help us and submit a translation by clicking here | 10497 views

AT&T is moving to a 14-day equipment return and service cancellation policy effective tomorrow, reveals an internal memo obtained by Engadget.

Policy/Process Beginning October 7, 2012:
● Consumer customers who made a purchase before October 7 2012, fall under the previous 30-day policy.
● A conusmer customer can terminate service within the new 14-day Buyer's Remose (BRE) period without paying the early termination fee. After the 14th day, the early termination fee applies.
● The activation fee is refunded if the cancellation occurs within three days of activation.
● Defective and/or DOA equipment also movies to a 14-day BRE period for exchange ore replacement.
● Equipment returns/exchanges are accepted according to the National Retailer's policy.

Take a look at the full memo below...

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Comments (23)

Fucurbich - October 8, 2012 at 4:39pm

Mmmmm

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Copperhead - October 7, 2012 at 9:52pm

HILARIOUS AND SO TRUE.....lol. Thank god I left.

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Copperhead - October 7, 2012 at 9:47pm

And this is one of the many of the exact reasons why I left AT&T . Just get a iPod Touch 5 and get a clear device. Total savings 499.99 and 50 dollars a month for unlimited data and service. And use Skype to call out with a 30 dollars per year Skype number and all your AT&T problems will go away - clear.com

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Mudak - October 7, 2012 at 3:39pm

Service cancellation timeframe is still 14 days no matter where you buy it.

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Tim Kouk - October 7, 2012 at 12:51am

Worst company ever!

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Tim Kouk - October 7, 2012 at 1:15am

I'm fat and retarded but I agree with you.

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Russell - October 7, 2012 at 1:55pm

I agree with you, too. You are fat and retarded.