Apple Warns of Unreliable Bluetooth Performance When USB 3.0 Are Nearby

Posted January 31, 2013 at 9:15pm by iClarified | Please help us and submit a translation by clicking here | 12463 views

Apple has released a new support document that says unreliable Bluetooth wireless performance may occur when USB 3.0 devices are nearby.


Symptoms
Bluetooth enabled keyboards and mice may not pair or connect consistently, or audio from Bluetooth enabled earphones or speakers may be choppy. This can happen if certain external USB 3.0 devices are too close to your Mac.

Resolution
● Try moving external USB 3.0 devices further away from the computer, and away from your external Bluetooth devices. For example, if you think an external USB 3.0 hard drive may be causing an issue, try relocating the device away from your Mac or move it to another side of your Mac.

● Make sure all USB cables are connected correctly. Better shielded USB 3.0 cables may also be helpful.

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Aaron Brown - July 10, 2014 at 10:14pm
Madness this problem exists. I had the same problem and ended up using an external usb bluetooth adapter on the end of a usb extension cable to completely separate bluetooth from usb ports. I found this and other tips on a site about this topic here http://www.bluetoothandusb3.com
Virtual Visitor - January 8, 2014 at 2:37pm
USB3 is a goddamm LOSER. Designers of this should be executed.
Leggoman - February 1, 2013 at 10:38pm
NOGOODNICK: we will see. But if you read it reports usb3 may affect your mac? That makes me believe the mac cannot shield usb3 from over powering or disrupting the macs Bluetooth signal. so the macs Bluetooth may have a problem with usb3 Bluetooth signal. Usb3 is a standard it should work on any and everything that has usb3 so apple report macs may not work right near usb3 Bluetooth? Ok its not a problem on the mac? apple just wanted to tell the world first your usb3 Bluetooth head sets key boards may not connect to your mac, move it away from your mac it may be better lol . Your holding it wrong, get a bumper, it just works out of the box
Daniel João Lopes Santiago Batista - February 1, 2013 at 7:14pm
Any wire except optical fiber have inducted electromagnetic camps, USB3.0 have more power that 2.0. I live in a house in Portugal with high tension wires crossing up the house and any bluetooth device in my house works. My wifi network is a router and a repeater in any compartment and 3 in the living room, to have 2 or 3 wifi bars. I have 2 windows pc's, a macbook pro and an ipad in the house, and windows pc's with wifi-a,b,g,n are horible to maintain wifi connections and the mac and iPad are better. I like windows 8 more then mac os x, but apple hardware are much better.
JustMakeSense - February 1, 2013 at 4:53pm
My windows 8 laptops are experiencing the same issue with Bluetooth. I guess that really throws a wrench into the theory about apple having shitty products.
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