Microsoft Workarounds to iOS Exchange Bug Include Blocking iOS 6.1 Users

Posted February 13, 2013 at 1:25am by iClarified | Please help us and submit a translation by clicking here | 10205 views

Microsoft's support document over an iOS bug affecting Microsoft Exchange suggests blocking iOS 6.1 users as one workaround.

The bug recently forced AOL to disable meeting management for all mobile devices, according to a letter sent to their corporate employees.

Symptoms
When a user syncs a mailbox by using an iOS 6.1-based device, Microsoft Exchange Server 2010 Client Access server (CAS) and Mailbox (MBX) server resources are consumed, log growth becomes excessive, memory and CPU use may increase significantly, and server performance is affected.

Additionally, Office 365 Exchange Online users receive an error message that resembles the following on an iOS 6.1-based device:
● Cannot Get Mail
● The connection to the server failed.
● The only option available to users is OK.

Status
Apple and Microsoft are investigating this issue. We will post more information in this article when the information becomes available.

Currently, we recommend that you open an Enterprise Support case with Apple, either through an Enterprise agreement or through a "Cross-Platform Integration and Command-Line Interface" pay-per-incident case to report and diagnose the behavior in iOS 6.1.

Workaround
To work around this issue, do not process Calendar items such as meeting requests on iOS 6.1 devices. Also, immediately restart the iOS 6.1 device.

If the problem continues, use one of the following methods to work around the issue.
● Method 1: Remove and re-create the device partnership
● Method 2: Create a custom throttling policy for iOS 6.1 users
● Method 3: Block iOS 6.1 users

Read More [via AllThingsD]


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Timmy O-Toole - February 13, 2013 at 3:14am
No big deal, really. No one uses Microsoft Office 365 anyway. Why the fvck would you when there's Google, or in-house solutions like Kerio.
Brian - February 13, 2013 at 1:39am
iOS 6.1. 1st post-Forstall major update. What a cock up. Enterprise users might be considering going back to blackberry again.
Nitro Methane Junkie - February 13, 2013 at 3:47am
Ya right. Over one little bug. How many screw ups has blackberry had with their enterprise services over the years? A lot! Many where the complete system was down for a long length of time. Did everyone leave after a blackberry screw up? Not many. But some did. So why would they leave ios just because of this? Plus some reports are Saying that the problem isn't in iOS its in exchange itself and Microsoft isn't admitting it. They're playing damage control and blaming it on apple.
Nitro Methane Junkie - February 13, 2013 at 4:11am
And to say Forstall would have done a better job is a joke. He's a big reason why iOS is so stale. I personally think forstall sabotaged and did a shitty job on some iOS 6 features because he was sick of working their or got a job offer from another competitor and didn't tell anyone. Look what he did before the whole iOS 6 debacle. He cashed it his stock and made how many millions? I guarantee he knew if he screwed up big time they would probably just let him go instead of having to quit. In the end his little plan backfired on him by apple saying he has to stay for a year before he was able to leave. I bet after that year is over he goes to either google of Samsung. Who probably were the companies that offered him a job before iOS 6 was finished. with Ive and the other execs running the show now I bet iOS is going to get a lot better. The same with osx.
Jaffar - February 13, 2013 at 1:31am
We all thought our internet was slow thats why this doing, now we know iOS has bug problem for long. Apple Must fix this i love mails.
Nitro Methane Junkie - February 13, 2013 at 1:38am
Some people are saying the bug is in exchange itself and not iOS. But who knows.
Belfastchild - February 18, 2013 at 9:06am
If it is a bug in Exchange, then it would not be limited to iOS 6.1 devices only.
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