J.D. Power Again Ranks Apple Highest in Smartphone Customer Satisfaction

Posted March 21, 2013 at 5:10pm by iClarified | Please help us and submit a translation by clicking here | 5460 views

J.D. Power has ranked Apple highest in smartphone customer satisfaction for the nine consecutive study.

The Wireless Smartphone Satisfaction Study finds that satisfaction among smartphone customers is 796 (on a 1,000-point scale), an increase of 22 points from 2012. This improvement is likely due to a growing array of new features and services being offered that are providing a seamless product experience between the operating system functions and third-party apps. While satisfaction in all factors of the smartphone customer experience increases from 2012, satisfaction has increased the most in performance (26 points), as a few key attributes, such as operating system reliability, processing speed and video/camera picture quality, have improved significantly.

Apple achieved a score of 855 and performed particularly well in physical design and ease of operation.

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strangelesi - March 21, 2013 at 7:09pm
i've worked for apple care. This is such a big BS....
Sharbeen Sarash - March 21, 2013 at 9:06pm
But you haven't worked for other brands
culua - March 22, 2013 at 2:02am
Well to be honest I dealt with apple care about my iphone before they never give me a hard time. They hardly ask question "why" and they usually give me a new replacement iphone because of some few hardware defects. Now im with android note 2. Its not because I hate apple its because im bord with the iphone. So I probably go for iphone if they give abit larger screen, or support flash because most site I go to watch flash video.
Digihead - March 22, 2013 at 8:22am
Flash? You kidding right? Even for crapdroid and windslowz flash is discontinued
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