J.D. Power Again Ranks Apple Highest in Smartphone Customer Satisfaction

J.D. Power Again Ranks Apple Highest in Smartphone Customer Satisfaction

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J.D. Power has ranked Apple highest in smartphone customer satisfaction for the nine consecutive study.

The Wireless Smartphone Satisfaction Study finds that satisfaction among smartphone customers is 796 (on a 1,000-point scale), an increase of 22 points from 2012. This improvement is likely due to a growing array of new features and services being offered that are providing a seamless product experience between the operating system functions and third-party apps. While satisfaction in all factors of the smartphone customer experience increases from 2012, satisfaction has increased the most in performance (26 points), as a few key attributes, such as operating system reliability, processing speed and video/camera picture quality, have improved significantly.

Apple achieved a score of 855 and performed particularly well in physical design and ease of operation.

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J.D. Power Again Ranks Apple Highest in Smartphone Customer Satisfaction
strangelesi - March 21, 2013 at 7:09pm
i've worked for apple care. This is such a big BS....
1
Sharbeen Sarash - March 21, 2013 at 9:06pm
But you haven't worked for other brands
culua - March 22, 2013 at 2:02am
Well to be honest I dealt with apple care about my iphone before they never give me a hard time. They hardly ask question "why" and they usually give me a new replacement iphone because of some few hardware defects. Now im with android note 2. Its not because I hate apple its because im bord with the iphone. So I probably go for iphone if they give abit larger screen, or support flash because most site I go to watch flash video.
1
Digihead - March 22, 2013 at 8:22am
Flash? You kidding right? Even for crapdroid and windslowz flash is discontinued
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