Beijing Attacks Apple Citing Customer Service Practices

Posted March 25, 2013 at 8:21pm by iClarified | Please help us and submit a translation by clicking here | 5396 views

The People's Daily newspaper, the main propaganda outlet of the Chinese Communist Party, has published a front page article attacking Apple, reports the WSJ.

The article accuses the company of declining requests for interviews and an "empty and self-praising" response to a critical television report from the national television station. The article was accompanied by a cartoon figure representing the company saying, "Apple statement: empty."

It's thought that the Chinese government may now be trying to limit the growth of foreign smartphone companies in favor of local ones such as: Lenovo, Huawei, and ZTE.

This criticism of Apple means "that in establishment circles, there is a level of acceptance that it is OK to go against this company, which can mean there's trouble down the road," said Jeremy Goldkorn, director of Danwei.org.

The television report accused Apple of skirting warranty periods and instituting customer service policies in China that differed from those around the world. Apple posted a message to its website in an attempt to clarify the policy saying that customers' iPhones are fixed with new components but they reattach the original back cover. It also said that a 90-day guarantee is provided on repairs which is longer than the 30 days required by law.

The People's Daily article reportedly complained about "double standards" for Chinese customers because Apple replaces broken phones in other countries but repairs them in China.

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NoGoodNick - March 26, 2013 at 3:54pm
Also why do Chinese pass gas in public and think nothing of it
NoGoodNick - March 26, 2013 at 1:07pm
Because most of you here on this comment box are chinese i'll ask you a Chinese question. Why do most chinese pick their noses in public?? A man may be talking to his friend or his wife and he picks his nose and flicks the booger to the side. strange culture the chinks.
Jedediah Johnson - March 26, 2013 at 5:52am
Nothing more than good old Chinese communist propaganda.
Andrew Reding - March 26, 2013 at 2:10am
About time somebody had a go at Apple over some of it's practices. The HD went on my Airbook, just out of warranty, so I replaced it (couldn't replace it with a solid state HD as Apple's pricing policy meant that would cost more than a NEW Airbook). 4 months later the HD failed again - result? Out of warranty, as Apple only warrants replacement parts for 3 months.
Bilk - March 26, 2013 at 3:35am
Well considering your airbook isnt made by Apple I guess thats why they wouldn't fix it. From ZD net "The AirBook is an almost exact clone of Apple's MacBook Air, right down to the glowing Apple logo on the lid" Get what you pay for....
老白 - March 26, 2013 at 12:57am
Nice to see China has solved all other pressing social problems and has time to spend improving Apple's business practices! Then again, it could be time for Apple to raise its game in China and start exploring ways its technologies and workforce can be deployed for social benefit. Come to think of it, this would be a clever management policy in any country. Yes, I realize Steve Jobs maintained that the sheer awesomeness of Apple's products was a sufficient act of corporate social responsibility. But there is so much Apple could do to work with social enterprises and other civic-minded entrepreneurs to use its technology to address problems of access to services and other vexing issues in China (and elsewhere). Just sayin'...
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