Apple Launches Redesigned 'Report a Problem' Tool for iTunes Store Purchases

Posted March 28, 2013 at 4:50pm by iClarified | Please help us and submit a translation by clicking here | 5077 views

Apple has begun the phased launch of a redesigned 'Report a Problem' tool for iTunes Store purchase issues.

Overview:
'Report a Problem' is a self-help tool for customers. Prior to March 13, 2013, Apple offered the 'Report a Problem' tool exclusively within the iTunes application on a Mac or Windows computer. After March 13, 2013, you can access the 'Report a Problem' tool from your computer or mobile device via a web browser.

When using the 'Report a Problem' tool, you view purchases and downloads made in the previous 90 days, then identify and select a purchase issue. The tool then determines whether you are eligible for a refund or regrant:
● If you are eligible, the tool automatically provides you with a refund or regrant and display an on-screen confirmation message. Apple sends a confirmation email when the refund is issued.
● If you are not eligible the tool denies your refund or regrant with an on-screen message.

The sequence appears as a seamless interaction and enables automation of some of the most straightforward customer requests.

Availability:
Apple is rolling out the redesigned 'Report a Problem' tool to customers in phases.
● Phase 1: A subset of customers in the United States
● Phase 2: The remainder of customers in the United States
● Phases 3-4: All additional countries on a rolling basis

[via 9to5Mac]




Share
Add Comment
Follow iClarified
Saurik Releases Cydia 1.1.20 With Bug Fixes for 1.1.19
Saurik has released Cydia 1.1.20 bringing bug...
Apple Keeps Gaining U.S. Smartphone Share [Chart]
Apple is continuing its slow gain of U.S. sma...
Eminem Drops 'Phenomenal' Music Video as Apple Music Exclusive
Eminem has released the music video for 'Phen...
Download the Original Infinity Blade Game for Free
Chair Entertainment Group has made the origin...
How to Jailbreak Your iPod Touch 5G Using TaiG (Windows) [iOS 8.4]
Instructions on how to jailbreak your iPod To...