iTunes Store Facing Outage, Preventing Some Users From Making Purchases [Update]

Posted August 7, 2013 at 4:51pm by iClarified | Please help us and submit a translation by clicking here | 10219 views

Many users, including us, have been unable to make purchases from the iTunes Store, running into the "Cannot connect to iTunes Store" message.

Apple's own system status page does point to an iTunes store issue, claiming 'some users' are affected. The page also says App Store should be running normal, while others have had mixed results. The issue reportedly started occurring around 11:30am EST

Are you experiencing any issues making purchases on iTunes store or the App Store? Let us know in the comments below.

Update: Apple is reporting that this issue extends to App Store, iBooks Store, Mac App Store, iTunes Match, and iCloud Backup...

Update 2: Apple is reporting that all issues are now resolved...

Update 3: Now FaceTime is down for some, according to the System Status page.


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franci29 - September 21, 2013 at 8:20pm
This seemed to fix my connection problem pretty quick... http://howtofixstuff.blogspot.ca/2013/09/how-to-fix-cannot-connect-to-itunes.html
Jenn - September 6, 2013 at 10:04am
In Australia, I updated, restarted, erased, everything. I decided to log out of my iTunes account. That was my mistake. Now I cannot log back in! This. Is. Killing. Meh
Junior - September 2, 2013 at 2:27pm
Cannot connect to iTunes on either ipad or iPhone when n trying to buy apps.annoying as heck. In Kentucky.
Kenny Lim - August 31, 2013 at 2:50pm
Cannot connect to ITunes in my 4S. Damn so frustrating.
Ana Cristina Otopeanu - August 27, 2013 at 4:33pm
Same problem: "cannot connect to iTunes Store"
68 More Comments
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