According to a report published by Da Lian Evening News on Friday, the injured woman whose family name is Li arrived at her workplace and was on the phone with her friend when she felt the screen growing very warm against her cheek. At that time, she had been on the phone for 40 minutes. When she looked at the device to check it, Li then discovered the touchscreen was not responding when she tried to end the call. After a few more tries, the screen exploded. Li said she felt some debris shooting into her eyes. "I could not open my eyes," she recalled. Her colleagues rushed her to the hospital where the doctor found her eyeball red and inflamed, and identified a scratch mark which suggested an object had scratched it.
Notably, Li had previously dropped her iPhone on the top right corner leaving a small dent. This is the same corner the explosion appears to have originated from.
Apple customer service told Da Lian Evening News that such incidents require an investigation but it would not likely be covered under warranty.