Apple Starts Training AppleCare Support Staff on iOS 7

Apple Starts Training AppleCare Support Staff on iOS 7

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Apple has started training its AppleCare support employees on iOS 7, according to a 9to5Mac report. The support staff is required to complete iOS training by the second week of September.

We do not believe that, because AppleCare will be ready to support iOS 7 around September 10th, iOS 7 will actually be released to the public on or in the few days surrounding the event date. More likely, Apple expects questions about iOS 7 since it will be fully announced and demonstrated on that date. Apple typically releases major iOS updates the week following its formal announcement.

As in previous years, Apple is requiring most of its part-time staff to work full-time around the launch of iOS 7 to ensure proper support is provided to customers. However, this year differs in that Apple is also requiring a large number of hardware and OS X technicians to be trained on iOS as well. This likely means Apple is expecting a drastic increase in support calls regarding the new operating system.

The training material apparently focuses on the Find My iPhone Activation Lock feature which the company is hoping will be a theft deterrent. Other highlighted features include iCloud photo sharing, the redesign Camera app, Control, AirDrop, iTunes Radio, and improvements to Safari.

Notably, Apple is expecting customers surprised by the new design to call in for assistance. When this happens support staff are instructed to tell the customer that although the system looks completely different, it works exactly the same way.

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Apple Starts Training AppleCare Support Staff on iOS 7
Apple certified 9yrs - August 30, 2013 at 7:25pm
And in this corner!!!!!!YAAAAWWWNNNN. Mods must be smoking weed instead of doing there job.BORING......
1
JC - August 30, 2013 at 2:02pm
iClarified moderators- why do you let continuous dribble and vulgarity get posted. NOT 1 comment has to do with the article.
1
Apple certified 9yrs - August 30, 2013 at 2:59am
You morons spend more time insulting each other than anything else.Don't you realize you all give the impression of being uneducated,infantile,crybabies? You'll never meet face to face and settle your petty differences like men,so you spend your time slinging trash behind your keyboards like 7 yr olds.It's really becoming quite boring.
1
ISMAEL SANTOS - August 29, 2013 at 10:35pm
I WANT TO TRAIN FOR THE IOS 7. PLEASE. APPLE WHERE DO I SIGN UP? FAX ME PLEASE. I LOVE APPLE. OH BY THE WAY. .STEVE GOD. IS THE FAKE. I CAN PROVE IT. SEND ME YOUR FAX NUMBER AND I WILL SEND YOU EVIDENCE. ALSO OBAMA'S BIRTH CERTIFICATE. I LOVE APPLE.
! - August 30, 2013 at 10:13pm
Ur such an idiot
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