Class Action Lawsuit Filed Against Apple Over Faulty 27-Inch iMac Display

Posted October 31, 2013 at 12:57am by iClarified | Please help us and submit a translation by clicking here | 9787 views

Idaho music teacher Corbin Rasmussen has filed a class action lawsuit against Apple alleging the company failed to address problem with the displays in its 27-inch iMac.

Rasmussen paid $2,259 for a 27-inch iMac whose screen went partially dark after 18 months of use. The repair was estimated to cost $500 since it arose after the product's one year warranty had expired. Rasmussen asserts that despite Apple's claims that the device is "designed for a long productive life", it was plagued with numerous issues.

The complaint reads:

"Despite Apple's representations, the late-2009 27-inch iMac was plagued with so many display problems that TechCrunch, a technology news website, renamed the computer "iLemon". One such problem was a screen defect that caused one half of the 27-inch iMac's display to dim or darken. Although Apple received several hundred or thousand complaints about this particular defect online, through its Apple Care customer service, and through authorized Apple technicians, Apple remain silent. In 2011, Apple released upgrade iMacs with new faster processor and graphics cards but, despite the known issues with the display, continued to manufacturer the iMac with the same defective display. Although Apple was aware it had a serious quality control issue with the 27-inch iMac display, Apple continued to heavily market the iMac as a superior quality desktop computer, ideal for consumers who use their desktops to watch television, movies and/or to edit videos and photographs."

"Apple refuses to acknowledge the display dimming defect and has left many consumers to either foot the bill for costly display replacements or with iMacs with severely dimished functionality."

The class action suit looks to represent customers nationwide who purchased a 27-inch model iMac with a LG LED-backlit display on or before November 30, 2012.

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Mr Anthony Cotton - August 8, 2014 at 2:21pm
I had a faulty iMac,and Apple made my nerves that bad I told my doctor. He replied get an Advocate they represent you,and they took over the case for me. To cut a long story short I got a refund of £1,213 I will not be touching another iMac has long as I live. Then I decided to buy the Mac Mini but,that`s got a fault to,but at least Apple has admitted it this time. I couldn`t give two hoots who makes the computer I just want a computer that works. Apple doesn`t care about you has I found out.
AppleCare - August 8, 2014 at 2:40pm
That's what I'm here for. Apple a day keeps the doctor away. I prefer MacBooks over iMac. I use that like a desktop and carry it with me.
PRoberts - January 15, 2014 at 4:05pm
I have a late 2009 iMac..had Apple care..warranty ran out..no extended warranty offer after Apple care runs out and BLAMO.Black Screen.. That in itself is an injustice because we Apple users tend to hold onto our computers for a longer period of time..Seems lately Apple is more concerned with number of sales VS quality..As far as I am concerned Apple is no longer Apple. When Steve Jobs died..Apple went with him..The quality of the newest Mac mini is a good example..made cheap.. Apple wants way too much money to repair out of warranty products to the point where you are better off just buying a new machine. I have been an Apple user for MANY years and when I look to see all the issues iMacs and even different released models are having I am appalled that Apple chooses to do nothing. I will fix my iMac myself and can get parts, even new parts at reasonable $$$ rather than full retail as Apple charges. Half Apple's Genius's as they call them don't have a clue when it comes to advanced troubleshooting..
Steve In Heaven - December 28, 2013 at 2:07pm
And there you have it SIH. The fooling around here is you! It's about time for that!
A Guy Who's Tired Of Stupid Americans Suing Each Other - November 1, 2013 at 1:45am
Um... that's why you buy AppleCare stupid! Quit blaming Apple for your failure to protect your devices.
Charles - December 21, 2013 at 5:04am
Um…this is how we hold arrogant companies like Apple accountable for their defective products. And by the way, I am a long standing Apple fan, but ran into this same issue with my iMac. Apple snubbed their nose at me so I am glad to see someone snub their nose back. I am for it and will join right in to finally get them to stop selling crap.
@Mb - December 21, 2013 at 12:38pm
Old crap you mean?
James Bond - October 31, 2013 at 5:54am
Same old story with my 27 inch Apple Display monitor. I wish this crazy guy best of luck fighting against the Goliath. And when you think you pay that much money and Apple blames a humidity in your house instead of refusing to acknowledge that's a manufacturer's fault. Do it for England, James!
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