Western Digital Warns Mac Users of Potential Data Loss When Using Its External Drives With Mavericks

Western Digital Warns Mac Users of Potential Data Loss When Using Its External Drives With Mavericks

Posted by · 13746 views · Translate
Western Digital has sent an email to customers warning them about potential data loss when connecting external hard drives to Macs running OS X Mavericks.

Following up on numerous reports of data loss, the company suggests that Mac users remove the WD Drive Manager, WD Raid Manager and WD SmartWare software applications from the computers as soon as possible. It is 'urgently' investigating the reports to identify the issue.

-----
Dear WD Registered Customer,

As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.

The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue.

Sincerely,
Western Digital
-----

[via MacRumors]


Western Digital Warns Mac Users of Potential Data Loss When Using Its External Drives With Mavericks
Pete Rose - November 1, 2013 at 10:39pm
Fuk apple, the iphone, now the mac, what is going on apple, what ta hell is all this nonsense mr jobs.
myaapple - November 1, 2013 at 12:32pm
This is aplle's fault their products are never ready!
Ricardo Montalvo - November 1, 2013 at 1:23am
include wd My Passport? any body know?
Tim - October 31, 2013 at 11:18pm
What the ... Ridiculous
Angel - October 31, 2013 at 9:42pm
Could be. My WD USB. Continuously disconnect
Recent