Tony Fadell, CEO of Nest Labs, posted an open letter to customers informing them that the company has independently determined that the Nest Wave feature could accidentally disable the alarm during a real fire.
Since introducing the Nest Protect: Smoke + Carbon Monoxide alarm, we've heard touching stories from many of you about how we've helped keep you and your families safe. I consider your safety a huge part of my job and it’s something I think about and take pride in every day.
At Nest, we conduct regular, rigorous tests to ensure that our products are the highest quality. During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire. We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.
We feel that the best and safest thing to do is to immediately disable the Nest Wave feature to resolve the issue and remove any safety concerns. While we fix Nest Wave, we have also halted sales of all new Nest Protect alarms to ensure no one buys an alarm that needs an immediate update.
If you have a Nest Protect connected to a Nest Account via Wi-Fi within 24 hours, Nest Wave will be automatically disabled. If you have a Nest Protect that is not connected to a Nest Account, or have since taken it offline it’s very important that you immediately connect your Nest Protect to your Nest Account so the company can remotely disable Nest Wave.
To ensure no one buys an alarm that needs an immediate update, Nest has decided to stop all sales while they fix this issue. For updates check the link below...