Apple to Facilitate Beats Repairs at the Genius Bar Starting November 18th?

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Posted November 17, 2014 at 5:51pm by iClarified

Apple is set to launch in-store support of Beats headphones and other products on November 18th, according to a leaked memo obtained by TechnoBuffalo.

According to internal data obtained by TechnoBuffalo, Apple Store Genius Bars will start to service and repair Beats products on Nov. 18, the same day Apple Store employees will gain access the MobileGenius 3.3, an update to the in-store app used by Genius Bar employees. The shot above, from an internal system, also suggests new “streamlined iPhone mail-in and loaner procedures.”

Here's the info from the leaked screenshot:

"MobileGenius 3.3 will be released on November 18. With this release comes more streamlined iPhone mail-in and loaner procedures as well as the ability to service Beats products.

"We will now be facilitating Beats repairs at the Genius Bar. Previously, customers could only seek service over the phone for their Beats products. Now they can bring the devices to the Genius Bar."

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Apple to Facilitate Beats Repairs at the Genius Bar Starting November 18th?

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John Shlong - December 31, 2014 at 7:36am

I took my broken Beats Wireless Studio headphones to Apple Store Hong Kong. Waited for two hours only to be informed that they cannot accept any repair (even if I agree to pay all repair charges) without an original purchase receipt. I told them it was a gift, they told me to call my friend or family and ask them to give me the receipt. Thanks Apple for the 5 star service. Might as well buy the knock-offs across the border next time.

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Frank - November 17, 2014 at 7:38pm

This would address one of my issues with Beats. No repair support. Next is sound quality. Hopefully the new wireless Solo would address that. Waiting for the reviews..