With Businesses on Messenger, people can have conversations with businesses. For example, after purchasing something from a website, you could choose to receive updates in Messenger and continue a conversation with the business in the app.
Once there, people will be able to receive relevant messages from the business including order confirmations and shipping status updates, and will be able to take basic actions like modifying, tracking or returning an order. People will also have the option to ask a business questions, make requests and get quick responses. This whole set of interactions and features are unified in a single, ongoing thread between the person and the business.
Facebook plans to launch 'Businesses on Messenger' with a couple of select partners. To learn more, please visit Messenger.com/business.
You can download Facebook Messenger from the App Store for free.