With Scam ID, customers are automatically alerted when an incoming call is likely a scam. And, when customers enable Scam Block, T-Mobile will stop scam calls before they ever reach them. These free new customer protection features are powered by patent-pending T-Mobile technology built right into the Un-carrier’s advanced network – which also means scam blocking works on every single phone on T-Mobile’s network.
“Every year, three out of four people in the US get at least one scam call—and fraudsters cheat consumers out of more than half a billion dollars per year! It’s insane – so we had to do something to protect our customers!” said Neville Ray, Chief Technology Officer for T-Mobile. “So the T-Mobile team designed a brilliant set of patent-pending technologies — then built them directly into our network, so there’s nothing customers have to do. No hoops to jump through, no app to download. Like most T-Mobile technologies, it just works.”
Every time someone calls a T-Mobile customer, the carrier analyzes it within milliseconds against a global database of tens of thousands of known scammer numbers. The database is kept up-to-date in near real-time by analyzing every call that comes into the network with behavioral heuristics and intelligent scam pattern detection. When a match is found, the T-Mobile network tags the incoming call and warns the customer that it’s likely from a scammer.
If a customer prefers never to be bothered by scam calls, they can turn on Scam Block, and T-Mobile will terminate the call before it ever reaches them.
T-Mobile is enabling Scam ID and Scam Block on a rolling basis beginning with T-Mobile ONE customers. New T-Mobile ONE customers will automatically get Scam ID beginning April 5. T-Mobile postpaid customers can also enable Scam ID for themselves beginning April 5 by dialing #ONI# (#664#) and pressing the call button in their phone’s dialer. To turn on Scam Block, customers can dial #ONB# (#662#) or, to turn it off, dial #OFB# (#632#). To check whether Scam Block is on or off, customers can dial #STS# (#787#).