To chat with their driver en route, a rider should go to the Uber feed and tap “contact” and then “chat.” When drivers receive a chat from the rider, it will be read aloud to them. Drivers can acknowledge receipt with one tap to their app to send a “thumbs up” to their rider. That way, they can stay focused on the road. Both riders and drivers will see if their chats are delivered and read, helping to confirm the other actually received the communication.
Uber notes that the feature will let drivers and riders get in touch without sharing their phone number. It's rolling out globally over the coming weeks.
"This is our first step towards leveraging real-time-messaging to enable seamless communication experiences for our customers and help them connect in both the digital and physical worlds. Make sure you have the latest version of the app to use it and stay tuned for more updates!"
You can download Uber from the App Store for free.