Zendesk Releases Help Desk App for iPad

Posted February 14, 2011 at 1:41pm by iClarified | Please help us and submit a translation by clicking here | 4335 views

Zendesk has released an update to their help desk application for iOS that brings iPad support.

Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. Now you, as a support agent, can access your existing Zendesk account through your iPhone or iPad, and stay on top of your customer requests with real-time access to Zendesk anytime, anywhere.

Zendesk for iPhone provides the following capabilities:
* Access all support ticket views
* View and update comments, tags and ticket fields
* Create new support tickets

Zendesk for iPad provides the following capabilities:
* Access all your support ticket views
* View a real-time list of activity on your tickets
* View and update comments, tags and ticket fields
* View all support ticket events and notifications
* Apply predefined responses, or macros, to tickets with frequently asked questions
* Easily bookmark a ticket for future reference
* Create new support tickets
* Search support tickets and knowledge base articles
* Upload and view attachments on tickets

What's New In This Version:
Now, support agents can access Zendesk through their iPad. Zendesk for iPad is the first full-featured customer support app that brings all the capabilities of the Zendesk agent interface to the popular iPad touchscreen.

There are also new features exclusive to Zendesk for iPad. You can view a real-time list of the new or updated tickets assigned to you, through the "My Ticket Activity" list, or easily bookmark a ticket to respond to it later, or use it for future reference.

The Zendesk for iPad app also provides the following capabilities:
* Access all your customer support ticket views
* View and update comments, tags and ticket fields
* Apply predefined responses, or macros, to tickets with frequently asked questions
* Create new support tickets
* Search support tickets and knowledge base articles

Zendesk for iPhone users will also see noticeable speed improvements.

You can download Zendesk from the App Store for free.

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