AppleCare+ for iPhone to End Leeway for Free One-Time Replacement Phone

Posted October 11, 2011 at 9:31pm by iClarified | Please help us and submit a translation by clicking here | 12054 views

Apple's new AppleCare+ program will put an end to the free 'one-time' replacement devices being offered to customers who damage their iPhones, reports MacRumors.

Previously, Genius Bar staff had some flexibility in waiving the $199 out-of-warranty replacement fee as a "one-time exception", giving customers a free replacement for a damaged phone. With the shift to AppleCare+, Genius Bar staff will no longer have the option of offering free replacements, so customers who have been aware of Apple's informal replacement policy should be mindful of the change.

AppleCare+ for the iPhone extends repair coverage on your device to two years. AppleCare+ covers two incidents of accidental damage for $49 per incident.

There is some confusion as to whether the AppleCare+ program must be purchased at the time you buy your iPhone or whether it can purchased during the first year of ownership. MacRumors notes that although Apple's iPhone and AppleCare pages are clear that AppleCare+ "must be purchased together with your new iPhone", the legal text of the AppleCare+ Terms and Conditions (PDF) indicates otherwise: "You must purchase the Plan while your original iPhone is within Apple's One Year Limited warranty."

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Naman - October 12, 2011 at 5:23am
Hey I wanted to know that does apple care + extend to India also as I will be getting my iPhone 4s from Canada so if something goes wrong will the repairs be covered in India
Richard Burns - October 12, 2011 at 11:35am
I'd say yes. I bought quite a lot of my equipment in the US & when my Macbook Pro died when i moved back to the UK, it wasn't a problem
Jay Blaze - October 12, 2011 at 2:59am
As per our Sprint conference call today. We (Sprint) will only be able to offer Applecare+ at the time of purchase only. If you lose or damage the unit beyond repair, you would be required to purchase a new iPhone at retail price. You Applecare+ warranty will not transfer to the new unit at all. You would need to pay up another $99 if you want the Applecare+ again.
Knight Says - October 11, 2011 at 10:23pm
Square Trade is the way to go. Damaged my phone while at the beach, over nighted me a replacement to my hotel. Great coverage.
Scott Jones - October 11, 2011 at 9:57pm
Try this part number and should be able to add to cart without a new phone purchase Part number # " MC253LL/B "
Roland Theron - October 11, 2011 at 9:45pm
shortly after Ordering my iPhone 4S from the apple online store I received the below email, I replied and within hours the online order showed that apple care + had been added to the order: from applestoreinfo@apple.com to xxxxxxxxxxxxx date Fri, Oct 7, 2011 at 11:29 PM subject Apple Store-Information on your order xxxxxxxxxx Dear Apple Customer, Thank you for your recent iPhone purchase at the Apple Online Store. We would like to let you know that every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee. We noticed you weren’t given the opportunity to add AppleCare+ to your iPhone. If you would like to extend your coverage for only $99, please reply to this email. Thank you for shopping with Apple. Sincerely, Apple Online Store Team
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