April 23, 2024
Latest AT&T Statement Does Little to Reassure Customers

Latest AT&T Statement Does Little to Reassure Customers

Posted December 17, 2009 at 2:48pm by iClarified
AT&T has addressed the massive outcry over comments the company made last week.

Last Wednesday, Ralph de la Vega told investors at a USB conference in New York that it will give high bandwidth users incentives to "reduce or modify their usage" and that usage-based pricing for data is inevitable.

These comments resulted in enormous amounts of poor publicity for the company which included a fake (but almost real) protest, numerous blog postings, and the revelation that AT&T isn't spending as much on building their network as they would like you to think.


Now de la Vega is telling the WSJ that, "We have not made any decision to implement tiered pricing." This statement does little to reassure customers. AT&T could be meeting to make that decision tomorrow...

Mr. de la Vega declined to comment on what incentives AT&T will give customers to use less data; however, the WSJ notes that "the carrier is considering making more Wi-Fi hot spots free for its mobile customers, where they can access the Internet on a faster network than the cellphone network. It is also running trials of femtocells, boxes that use a home Internet connection and act as mini cellular towers."

For now it would seem that unlimited data access won't disappear. Analysts believe AT&T's iPhone exclusivity contract will be ending soon. If AT&T implements usage based fees for data the company will likely hemorrhage users at an unstoppable rate.

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Latest AT&T Statement Does Little to Reassure Customers
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Comments (3)
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Jake
Jake - December 18, 2009 at 2:19am
After getting one dropped call after another on my iPhone 3GS and having little to no 3G service outside of major metropolitan areas i've already canceled my AT&T plan and am now using my iPhone with T-Mobile just by unlocking it. I was with AT&T for 8 years before that. After getting treated like a ___ on the phone by customer service I finally decided that was the last string. That company is fast going down IMO.
nkgneto
nkgneto - December 17, 2009 at 2:59pm
My concern is the insane amount of money I'm spending for minutes, Data isn't an issue for me at this time; hopefully they don't mess that up too. Gimme better phone plan packages and create a family data plan. This $30 data plan per iphone is killing me.
Jay
Jay - December 17, 2009 at 6:30pm
Yeah I second that. I'm spending $230 a month for 3 iphones and 1 regular phone. $30 family messaging plan is saving my ass from the individual messaging plans for the iphone 3g. They need to seriously slash their prices because I'm really thinking of switching my carrier. Even their customer service reps say that their prices are high.
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