Apple Offers Headphones with Remote Replacement Program

Apple has determined that the Apple Headphones with Remote included with the iPod shuffle (3rd gen) may fail under certain conditions.

A very small percentage of iPod shuffle owners have experienced this issue. These headphones were included with the iPod shuffle (3rd generation) made between approximately February 2009 and February 2010. If your headphones stop working or work intermittently as described below, Apple will replace them, free of charge, for two years from date of purchase.

Symptoms
● Controls are non-responsive or work intermittently
● Unexpected volume increase or decrease
● Unexpected playing of voice feedback


Product Description
● Apple Headphones with Remote - included with iPod shuffle (3rd generation).

Serial number ranges of the iPod shuffle with the covered headphones:
xx909xxxxxx to xx952xxxxxx
xx001xxxxxx to xx004xxxxxx

If your headphones are experiencing any of the symptoms noted above you can use the Online Service Assistant on the Apple Support site to begin the replacement process.

Read More