Shopify Brings Apple Business Chat to Over 800,000 Merchants

Shopify has announced that it's bringing Apple Business Chat to over 800,000 merchants.

With just a few clicks Shopify users can add the Messages button on every page of their online store, letting users easily ask for product information and securely pay for items using Apple Pay within the conversation.

"We know that customers who engage in a conversation with a brand are nearly three times as likely to complete a purchase. Live chat also creates a personal connection between a brand and the customer which builds trust and makes them more likely to come back."


Merchants can manage and respond to Apple Business Chat customer conversations through Shopify Ping.

We introduced Shopify Ping last year as a dedicated mobile app that brings together all your customer conversations, along with intelligent, automated marketing workflows. For the growing number of merchants who are running a businesses entirely on mobile, this new feature for Shopify Ping will allow you to communicate with your customers on-the-go, access products and inventory, and give real-time support via Messages. More importantly, this will also allow you to continue conversations with your customers even after they have left your store, further strengthening relationships with your customers.

Apple Business Chat is available to eligible Shopify merchants globally, at no additional cost. Some merchants, including HODINKEE Shop and State Bicycle, are already using Apple Business Chat via Shopify Ping. Learn more at the link below.

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