Apple Refuses to Repair iPhone That Shattered in the Cold

The non-operating temp goes as low as -20. Since the glass on the back doesn't even do any operating, does it really matter if the phone was on or off? Surely it would have broken either way and -14 is clearly warmer than -20. They should just suck it up and repair it. She didn't do anything wrong unless she's been storing the thing in a snowbank.

I am in a Nordic country and it is just as cold. I call BS. If her phone was in a pocket or under a layer of clothing then it wouldn't have shattered. She dropped it and wants someone else to pay for her mistake. I dropped mine, went to Apple and they replaced it. Said it was a warranty repair, but I was sit ready to pay.