Apple Dominates Laptop Customer Service and Tech Support Ratings

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Posted April 24, 2019 at 5:42pm by iClarified

Laptop Mag has announced its customer service and tech support ratings for 2019 with Apple once again coming out on top.

Apple has dominated the top spot in our rankings for the past few years, and that hasn't changed for 2019. The Cupertino company's tech support agents continue to be among the fastest and most knowledgeable in the business, delivering accurate answers to our Mac questions across live chat, social media and over the phone.

Apple Dominates Laptop Customer Service and Tech Support Ratings

Overall, Apple scored 91 out of 100 putting them in first place. They were followed by Razor with 88 points, and Dell with 78 points.

The company's high score is attributed to a strong combination of polite and friendly help over Twitter, online chat, its support app, phone calls, and of course, the Genius Bar.

"This year, the calls I made to Apple took 37 percent less time to finish than last year — 4 minutes less, on average — and the company kept its telephone record at 100 percent, providing correct and complete solutions for every problem. Further, Apple's over-the-phone agents continued to display one of their best traits, imparting valuable technical support while maintaining a friendly, personable tone."

Hit the link below for the ratings and full reviews of each company.

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nocci - April 25, 2019 at 3:41am

You can't change the fact that you of the very very few of the millions of people that may have been conned, but not me. Maybe some things can't be repaired reasonably and if you want to claim it's the worst, then why don't you compare what they have done to others that have earned their spot as you seen here. Me though, the chart speaks for itself. Prove it wrong!

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curtixman - April 24, 2019 at 5:51pm

How on earth? They have legitimately the worst “tech support” on earth. They don’t even repair virtually anything. They tell you it can’t be repaired and try to con you into buying a new laptop.

iAmMe - April 25, 2019 at 2:50pm

You obviously do not own a MacBook so obviously haven’t tried apple support. MacBook users don’t use the word laptop to refer to a MacBook. LOL