Apple Stores Have Become an 'Exercise in Branding' and No Longer Serve Customers Well [Report]

One time I took my daughter ma Iphone10 She had an issue with her mute button The guy was telling me there is nothing wrong with it I was starting to get angry,telling me basically we have no clue what we were taking about . I told him listen buddy I have had apple products before you were born , First of all u are. It trying to help me ,keep it mind without me “customers “ u are not going to have a job. Think god u have customers that visit your store I don’t leave the store even told him Iam not going to take a refurbish replacement since ur being a duck