Apple Says Purple Haze in iPhone 5 Photos is 'Normal' Behavior

Posted October 3, 2012 at 2:38am by iClarified | Please help us and submit a translation by clicking here | 20648 views

Apple's engineers have responded to a purple haze issue with the iPhone 5 by saying it's considered 'normal' behavior, reports Gizmodo.

Users of the new smartphone have been reporting a purple haze noticeable in photos where the lighting is very bright.

Now one user has received a response from Apple Support after having the issue escalated to engineering.

Dear Matt,

Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures. The purple flare in the image provided is considered normal behavior for iPhone 5's camera. If you wish to reach me regarding this case number *********, please contact me at 1-877-***-**** ext. *******. I currently work Thursday-Monday: 7:00am - 3:30pm Mountain Time. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. Email is ***********

AppleCare Support

Is this an issue that you've noticed with your photos? We'll test it out shortly but it definitely doesn't appear to be 'normal'.

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Add Comment
onil - October 8, 2012 at 2:59pm
i tink thats infared light the lens that see tru cloths.
Nev - October 4, 2012 at 3:09pm
r u nuts apple? it is normal... u need serious photography 101 class.
xoleras - October 4, 2012 at 7:36am
gimme a fucking break, first we were holding the mother fucker wrong now the pussy ass pink shit is normal? I am sure apple fan boys will said, its fine as well, why are we talking about this?
Rocket - October 4, 2012 at 5:57am
bugs, issues and fixes are common in todays world, due to a large amount of people using the technology of today in many different ways... thats why companies have test task forces who do all (or should do all) necessary procedures to ensure that the bugs are beeing taken care of before you ship 1M peaces... and of course, the easiest way is just to say its no problem. Apple keeps me disapointing me for the second year, first i4S (waw SIRI, and what else??!) and now i5... with such a price that is not acceptable... but ok, there will be people who want to have an i5, just for the sake of it, and if its the last they buy before going bankruptcy... and still keep their hand before their eyes saying... all is ok, as long as i have "the new shit on the block" makes me sad to see where we have come... @Apple freak: sure, ... why should i use my phone differently then i always did? the phone is a tool we all use for different issues and things, a gadget... so next, i shall not hold it in my hand (the i4S issue..) or what?
Apple freak - October 4, 2012 at 2:28am
Learn how to use your ph
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