Apple Responds to Purple Hazed Photo Complaints With Knowledge Base Article

POST

MAIL

Posted October 7, 2012 at 4:29pm by Shalom Levytam

Apple has posted a support document with suggestions for how to prevent a purple haze from appearing in your iPhone photos.

-----
Symptoms
A purplish or other colored flare, haze, or spot is imaged from out-of-scene bright light sources during still image or video capture.

Resolution
Most small cameras, including those in every generation of iPhone, may exhibit some form of flare at the edge of the frame when capturing an image with out-of-scene light sources. This can happen when a light source is positioned at an angle (usually just outside the field of view) so that it causes a reflection off the surfaces inside the camera module and onto the camera sensor. Moving the camera slightly to change the position at which the bright light is entering the lens, or shielding the lens with your hand, should minimize or eliminate the effect.
-----

The document follows numerous complaints from iPhone 5 owners who believe this purple haze should not be appearing in their photos.

Side by side comparisons with photos taken by the iPhone 4S and other cameras appear to show that the iPhone 5 is more susceptible to this problem.

Read More

Apple Responds to Purple Hazed Photo Complaints With Knowledge Base Article

Get the iClarified Daily Newsletter

Apple news, rumors, tutorials, price drop alerts, in your inbox every evening, free.

Unsubscribe at any time.

Unknown - October 9, 2012 at 3:09pm

Took 4 pictures directly looking at the sun at different angles and location slight purple haze using white iPhone 5 not much of a problem like the picture on iclarified

Jay - October 8, 2012 at 4:16pm

It's a design flaw. Just like the first upper left pic, You can see the reflection of the lens. All the pic I took with the white iPhone 5 has the same lens reflection in the pic at a certain angles which gives it a purple haze..

Jay - October 8, 2012 at 4:23pm

Also did anyone notice the Tap and Hold feature doesn't work in google search bar?

Itopher - October 8, 2012 at 4:00am

Have black and tried to get the purple effect today just nice pics of the sun...

KELSJK - October 7, 2012 at 11:57pm

I have the black iPhone and I don't get any purple haze!

imdope - October 7, 2012 at 10:14pm

i have an iphone 4 i'm not an apple hater, but people must admit apple is getting bad, the waiting this long to get a phone full of bugs

Marky - October 8, 2012 at 3:37am

Indeed! I agree!!!

sidewinder - October 8, 2012 at 7:37pm

your original comment says you own an iphone 4. then you follow up by saying you haven't ever used an iphone. which is it? or are you a troll that doesn't bother aiming for consistency in your lies? either one is ok by me. have a nice day.

iCrunch - October 7, 2012 at 7:48pm

Well, I don't think this is cool and the so-called "Support article" is a joke when Phil Schiller makes it a point to underline the amazing camera system (it's a *system*, not just a camera haha) inside the iPhone (insert number). I have the black version of the iPhone 5 and can't reproduce the problem that some of you are having. I just took a bunch of pictures in the Southern California sun and I just looked at them on the iPhone. Nothing but beautiful shots. So, for those of you affected, just have them swap it out. They will. 14-day return policy notwithstanding. And get them to partially refund your device for your inconvenience. When I had two Retina MacBook Pro's where the screen was less than STELLAR, they literally overnighted me a new one before I even sent mine back and I got them for some cash each and every time.

seya - October 7, 2012 at 5:55pm

It is interesting how users manage various glitches and issues with high-end iPhones. Whether it is the camera purple haze, Maps, or signal issues, consumers often find ways to adapt to these hardware and software quirks.

FadetoBlack - October 7, 2012 at 6:11pm

It's even funnier to see how Apple-haters can't seem to help themselves from seeking out Apple blogs and articles to post pointless banter. You seem to be more obsessed with Apple than the fans themselves

Kentwang - October 8, 2012 at 7:47am

Doesn't matter what's wrong with iphone. Got an iphone 4s last year for $199 Upgrade to 5 for $199 Sold my 4s for $360 No other phone will get you half price after 6 months.

3abbid - October 7, 2012 at 5:49pm

i have recently bought and iphone 5 and the purple haze issue is present in most of my photos! i aint got time to adjust the angle of the camera ,so that the light can enter.... my 4s is perfect and has non of these issues ... i dont recommend an upgrade to IP5 if you care for the camera quality.

FadetoBlack - October 7, 2012 at 5:51pm

Lol, don't have time to change the angle? It takes less than a second

Gambit86 - October 7, 2012 at 5:21pm

It's caused from the sapphire glass over the camera, hold ur iPhone 5 at an angle and look at the camera it has a very distinct purple tint. I can personally deal with it and would much rather have this than plastic that scratches easy.

FadetoBlack - October 7, 2012 at 4:55pm

I have an iPhone 5, the purple haze is just light reflecting off the camera housing. It isn't a defect

Xand3r - October 7, 2012 at 4:36pm

I'm kind of curious, were those pictures taken with the white, black or both phones? I wonder if you get the purple haze with both models or just the white one.

Glitch - October 7, 2012 at 6:22pm

I see it with my white iPhone 5

Xand3r - October 8, 2012 at 4:50pm

That's what I thought, the only pictures I've seen with the "purple haze" have been taken with the white model.