Redditors began reporting the news shortly after release on July 10th. The move was likely a poor attempt to prevent pirating of the game; instead, it left many of its customers unable to play the game they had paid for. Of course, jailbreaking your iPhone is completely legal even under the limited exceptions that the White House is working to extend.
Early customers were not warned that the game would not work; however, the description has now been updated to read.
** Please be aware, the Deus Ex: The Fall play experience is currently restricted on jail broken devices. Do not purchase if you have voided your warranty and have Jail broken your device.
Although, Square Enix does not appear to be apologetic about blocking the game for jailbreakers, it does recognize that it needed to inform buyers before a purchase was made. Thus, according to the official statement received by Eurogamer, the company will release an update next week to remove the block.
"We have not been clear in our communication earlier this week when we launched Deus Ex: The Fall. We did not state clearly that the game would not support jailbroken devices and so we will be switching this off via an update, so that all the supported iOS devices will be able to play the game in the near future."
"We feel it's the right thing to do in this situation and apologise for any inconvenience this may have caused. No customer should be out of pocket when we were not clear from the start, so we'll get the game updated as soon as possible so that everyone who wants to play Deus Ex: The Fall can do regardless of whether their device is jailbroken or not. As soon as this update is live we will communicate this via the Eidos Montreal Community channels."