Apple Launching Counterfeit USB Charger Replacement Program Following Fatality

Posted August 5, 2013 at 11:41pm by iClarified | Please help us and submit a translation by clicking here | 19525 views

Apple will be launching a counterfeit USB charger replacement program after the recent death and warning to customers of the dangers of counterfeit (third-party) chargers.

If you believe you have a generic charger that is not an official genuine Apple charger, you can take it to any retail store or authorized service provider to have it disposed of in an environmental friendly way. You can opt to purchase an official charger for the limited time price of $10 USD.

Recent reports have suggested that some counterfeit and third party adapters may not be designed properly and could result in safety issues. While not all third party adapters have an issue, we are announcing a USB Power Adapter Takeback Program to enable customers to acquire properly designed adapters.

Customer safety is a top priority at Apple. That’s why all of our products — including USB power adapters for iPhone, iPad, and iPod — undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world.

Starting August 16, 2013, if you have concerns about any of your USB power adapters, you can drop them off at an Apple Retail Store or at an Apple Authorized Service Provider. We will ensure that these adapters are disposed of in an environmentally friendly way.

If you need a replacement adapter to charge your iPhone, iPad, or iPod, we recommend getting an Apple USB power adapter. For a limited time, you can purchase one Apple USB power adapter at a special price — $10 USD or approximate equivalent in local currency. To qualify, you must turn in at least one USB power adapter and bring your iPhone, iPad, or iPod to an Apple Retail Store or participating Apple Authorized Service Provider for serial number validation. The special pricing on Apple USB power adapters is limited to one adapter for each iPhone, iPad, and iPod you own and is valid until October 18, 2013.

Note: Due to the complexity of testing required to detect an unsafe or counterfeit adapter, Apple Retail and Apple Authorized Service Providers cannot advise you on the authenticity or safety of your adapter. We are offering this special takeback program for any USB power adapter made for use with iPhone, iPad, and iPod for which you have concerns.

For your safety, we recommend that you replace any third-party or generic chargers with official ones. Counterfeit chargers can also damage your device is used overtime.

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Add Comment
david charlton - August 8, 2013 at 9:01pm
look on the genuine charger it states quite clearly that its made in china as is all apple stuff!
WTF - August 7, 2013 at 12:03am
Apple doesn't even need to do this; you go and buy a cheap charger; that's on you. If something happens its not there fault. Sure they might be profiting of this but you can't possibly think they would trade them for free.
david charlton - August 8, 2013 at 9:05pm
my charger came with my phone from three,the charger is getting very hot,the apple shop says it is a Fake? my phone also a fake?????
WTF - August 8, 2013 at 9:07pm
Where'd you by your iPhone from?
WTF - August 8, 2013 at 9:09pm
david charlton - August 8, 2013 at 9:56pm
like I said its a contract phone from"three",came complete with charger,so is three buying dodgy iphones??????
WTF - August 8, 2013 at 11:43pm
A carrier that big wouldn't give you a fake phone or even a fake charger. When you brought the phone, if it was sealed you don't have anything to worry about, the Genius Bar rep might of been wrong
Turd burglar - August 6, 2013 at 4:34pm
Anything for UK users?
iClonified - August 6, 2013 at 2:06pm
I have a fake clone iPhone 5, will apple replace it for $50???
Tom - August 6, 2013 at 7:56am
Apple cashing in on someone's death typical greedy company
purenrg - August 6, 2013 at 9:48am
Go back to school and learn how to read, or read the article again you ignorant ass.
Tom - August 6, 2013 at 10:16am
Your the retard can't even understand what I wrote. Apple have seen the media saying counterfeit chargers can kill so they thought it's a good idea to use this as a scare tactic and make money off of it by saying bring in your counterfeit charger and we will sell you a genuine one
Spelling Bee - August 6, 2013 at 11:18am
Adam - August 6, 2013 at 1:11pm
For half the price you moron. Turn in your fake charger that you paid three dollars for, for basically a half off coupon for a new one. God you are an idiot
Zzz - August 6, 2013 at 4:46pm
Even at a reduced price of $10 they probably still making $9 profit
purenrg - August 7, 2013 at 2:22am
Seriously your an ASS Tom, Are you clairvoyant or just an idiot, they dont have to do this, and to offer the people who did buy a cheap 3rd party charger a reduction in price whats wrong with that OHHHH wait you cheap bastard (s) you think they should give it away for free or a buck even though it isnt their product... Dumbass!
david charlton - August 8, 2013 at 10:06pm
been told at apple store my charger is a fake,but it came supplied with my phone from "three"
Adam - August 8, 2013 at 10:11pm
Probably was not fake, there was a recall on the Chargers a couple years ago. The recalled chargers don't have the green dot
david charlton - August 8, 2013 at 10:21pm
apple store replaced it with "new" charger today brought it home and the damn thing gets mad hot!...oh and no "green" dot?
Adam - August 8, 2013 at 10:29pm
I'm not calling you a liar, I just find it hard to believe that you went to a real Apple store and you left with a charger without the green dot. Assuming we are talking about the iPhone PowerBrick. The green dot is on the side of the charger where the two prongs are
david charlton - August 9, 2013 at 12:02am
Hi Adam its a genuine apple store but I'm in the UK,we use three prong plugs here its much safer !
Adam - August 9, 2013 at 12:11am
Makes sense. Pip Pip ;)
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