AppleCare to Offer 24/7 Chat Support, Revamped Web Support Interface Coming?

Posted August 7, 2013 at 3:33pm by iClarified | Please help us and submit a translation by clicking here | 4196 views

AppleCare will be getting revamped in the next few weeks as Apple plans to make various enhancements to its service. Sources say that AppleCare support via online chat will be offered 24/7 starting Monday, August 12 (that day could be pushed back though).

Chat support will most likely be offered for Mac and iOS devices as Apple needs to utilize customer support as it faces increase competition from other companies like Samsung. 24/7 Phone support could be considered in the future if the web chat support is successful.

In addition to 24/7 support, Apple is also planning on rolling out a revamped AppleCare website featuring an iOS-style interface with easy to understand controls. The new interface is focused on quickly connecting a customer to AppleCare while the current/previous versions focus on providing customers with support articles before connecting to an employee.

The new interface will reportedly be rolling out in the next few weeks...

Read More





Share
Add Comment
Follow iClarified
iPhone 6s Again Rumored to Arrive in Rose Gold, No Sapphire Glass
A new report is corroborating rumors that the...
iPhone 6s to Feature Motion Wallpapers Similar to the Apple Watch?
Apple is reportedly planning to introduce som...
Square Releases New 'Square Appointments' App for iPhone [Video]
Square has released a new 'Square Appointment...
Retail Box for the iPhone 6s Plus Leaked? [Photo]
A photo of a yet to be assembled retail box f...
Apple Watch Shipments Estimated at 3.6 Million in 2Q15 [Chart]
IDC is reporting that Apple shipped about 3.6...