It was rumored these features would go live August 12, but they actually launched today, two weeks later than originally anticipated. The new site brings up product categories with large icons for users to pick and quickly identify their issue along with a new, simpler interface.
With the new site, users can quickly get access to an AppleCare agent, where as the older AppleCare site would usually send you to support documents before giving you the option to reach out to an agent.
24/7 chat allows customers with any issue to be able to reach out to an Apple agent at any time of the day as well.
Reportedly, the revamped site is still not live for some, and Apple is continuing to roll out the service to all customers during the next few days.
Read More via 9to5mac