Apple Launches iPhone 5 Battery Replacement Program

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Posted August 22, 2014 at 11:02pm by Shalom Levytam

Apple has found that some iPhone 5 devices may suffer from issues with their battery and has launched a 'iPhone 5 Battery Replacement Program' for affected devices.

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

If your iPhone 5 is experiencing these symptoms, you should navigate here and input your serial number to see if the device is eligible for the program.

Replacement process
As of August 22, 2014, the replacement process will be available in the U.S. and China. In other countries, it will be available as of August 29, 2014.

Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

● Apple Authorized Service Provider - Find one here.
● Apple Retail Store - Make an appointment here.
● Apple Technical Support - Contact us.

Let us know if you're eligible in the comments!

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Apple Launches iPhone 5 Battery Replacement Program

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Jon - August 26, 2014 at 6:05pm

Im eligible made an appointment got a call that they are waiting for batteries and need to reschedule when they come in

Chandelier944 - August 26, 2014 at 1:11am

Does this apply to iPod touch 5th generations as well? Because I'm experiencing similar problems with my iPod touch which I purchased January 2013.

Copperhead - August 24, 2014 at 9:11pm

What about iPod touch 5, currently when I have my iPod touch 5 charging all night as I sleep, when I start to use it in the morning it tells me that I have 60% left on my charge. After I have only used it for 10 minutes looking at new emails that have arrived. My device now only last 1 hour total after a full charge.....

Usama - August 24, 2014 at 7:03pm

I am eligible.. What to do next? I m in india.

omaoels - August 24, 2014 at 6:29pm

Eligible, too. Appointment at the genius bar next week.

Burm2 - August 24, 2014 at 7:14am

Eligible here, appointment next Monday

odedoo1 - August 24, 2014 at 2:13am

Now Apple remembers after the iPhone 6 is coming out and we all have 5S's already? I wonder if they bought their batteries from Samsung the ones that explode!

masada - August 23, 2014 at 10:32pm

Yep, my iphone 5 is eligible for battery replacement, if my provider in Trinidad and Tobago will replace the battery, is another question.

Apple User - August 23, 2014 at 9:08pm

Yiiipppeee My Phone is eligible for the battery replacement

Abrogno - August 23, 2014 at 9:04pm

Just bought a replacement a week ago :(, Im eligible

sillydrew - August 23, 2014 at 8:59pm

If your having issues with your battery and aren't eligible why not do it yourself? Goto this site and they can sell you the battery and guide you through the process. https://www.ifixit.com/Store/Parts/iPhone-5-Replacement-Battery/IF118-001-1

Poor guy - August 23, 2014 at 8:23am

Not eligible and my iPhone 5 battery is messed. I live in the uk and will probably have to book an apple appointment and pay £55 to replace it :/

Seah W - August 23, 2014 at 8:14am

In Singapore, where can we go for the battery replacement???

iFedUp - August 23, 2014 at 7:12am

Hahaahahha. Changing battery after 2 years of launch ? Hahagafafsdada. My name suits me "iFedUp"

John West - August 23, 2014 at 5:25am

My phone is eligible. I have had a few battery problems, but nothing major. Still, glad to get it fixed before it gets worse.

Wfm - August 23, 2014 at 4:23am

Just heard about the battery replacement program this afternoon. After dinner went to the Apple store and they replaced my battery in about 20 minutes. Couldn't have been easier.

Rizz - August 23, 2014 at 4:13am

I'm eligible but my battery just died 3 days ago and I replaced it already. Not gonna try to go thru refund and get it from Apple. But iPhone5 batteries been messed up and Apple Support Forums has been filled with posts on battery not holding charge and all. And Apple decided to take action now?!?!

OD - August 23, 2014 at 3:05am

Not eligible on both phone

Kornmehl - August 23, 2014 at 12:22am

Battery life is not a problem for Samsung devices. How could it be? The phones are utterly unusable, so there is no battery drain.

RickvanR - August 23, 2014 at 4:28am

Maybe so but hear this, we have two original iPhones in daily use, bought in 2007. They still hold their charge easily for days. Never opened, wonder who made the batteries?

areilly111 - August 23, 2014 at 7:57pm

Not all apple devices have bad battery's my iPad mini and 4s have battery's that last. People just don't take care of them

odedoo1 - August 24, 2014 at 2:09am

I own 3 Cell/Lab Shops and you can lie to yourself as much as you wish I replace Samsung batteries every day for customers and everybody knows that they don't hold for 2 days ( unless all you do is use it for phone calls and texts ) or you keep another 2 batteries in your pocket. even the specs makes you a lier.

Nuck Chorris - August 27, 2014 at 1:51am

My Note 3's battery easily lasts a full day and sometimes it lasts a day and a half. The Note 2 I had before that had a similar battery life. I didn't need to carry around a charger or a spare battery.

Who Says "The Customer is Always Right?" - August 23, 2014 at 12:18am

Eligible! However, the problem was so bad I replaced the battery on my own two months ago (thru iFixIt). Now Apple says "Too bad, not eligible for any kind of refund."

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