Back in July, Apple and IBM announced an exclusive partnership. One of the four core capabilities of their joint venture was a "new AppleCare service and support offering tailored to the needs of the enterprise." It now appears as though that new AppleCare service is live.
Some of the highlighted features include...
● An AppleCare Account Manager: AppleCare for Enterprise starts with an AppleCare Account Manager — your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and provide monthly activity reports for both support calls and repairs.
● IT department–level coverage: AppleCare for Enterprise provides IT department–level support for six technical contacts you designate. Support is available 24/7 with one-hour response times for top-priority issues, such as when a production service is down. You can also increase the number of technical contacts for an additional fee.
● Help for your help desk: AppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.
● Onsite hardware service: You have the option to get onsite service coverage for two or three years from the date of your hardware purchase. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. IBM’s Global Technology Services, a worldwide Apple Authorized Service Provider, will provide onsite service within the next business day. To minimize downtime, AppleCare for Enterprise can be combined with the AppleCare iOS Direct Service Program, so you can replace your hardware without waiting for a technician.
● Device replacement: You can replace up to 10 percent of your covered iPad and iPhone devices. So if an employee accidentally damages an iPhone or iPad, AppleCare for Enterprise allows you to exchange it for an equivalent device. In most cases, Apple can exchange the device within one business day.
Apple doesn't mention any information on pricing; however, you can contact your Apple or IBM Account Executive to receive a quote.
Read More [via Ben]