Samsung beat Apple in cellular telephone customer satisfaction this year, according to the American Customer Satisfaction Index.
Samsung managed a 6.6% increase in customer satisfaction for 2014 going from 76% to 81%. That tied Apple's score from last year; however, Apple saw a 2.5% decrease in customer satisfaction this year bringing it down to 79% and putting it in second place.
Apple is followed by Nokia (77%), Motorola Mobility (Google) (77%), HTC (75%), BlackBerry (74%), and LG (73%).
The American Customer Satisfaction Index surveys around 70,000 customers each year to create its benchmarks. They didn't provide any insight as to why Apple may have declined in customer satisfaction or what caused Samsung's jump.
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Comments (13)
Comments are closed for this article.
0
Steven - January 2, 2015 at 12:39am
So I have the 6 plus thought it was great got a galaxy note 4 about a week back (needed to renew a contract) and I must say Samsung is something of a new world however being said their phones feel cheap but can do so much more and are packed with some darn good hardware. I'm still working thru it and still use the plus as my phone but I might be on the change now.
0
volls - January 1, 2015 at 10:19am
Apple's after sale & service is one of the best ever since I am using there product from 2002. no one can beat apple.
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Judge Dreed - January 1, 2015 at 9:56am
Nokia scored high? Who owns a NOKIA and Motorola Mobility? lol this company is so lame and fake...
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gamerscul9870 - January 1, 2015 at 4:01am
Some people can't admit it. Like winning one time is something to celebrate? How about rewards from customer satisfaction by JD Power? That's the real deal.
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King Rollo - December 31, 2014 at 11:28pm
Must be asking the Samsung employees all I hear is battery issues, dead phones and reliability problems :(
0
Ren - December 31, 2014 at 10:06pm
Very True
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gamerscul9870 - December 31, 2014 at 10:08pm
Truely fake!
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tng - December 31, 2014 at 7:15pm
Really BlackBerry has 73% and all others in the lower bracket is 71%. This is as accurate as me calculating the distant to the sun with my foot!
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Metc - December 31, 2014 at 6:08pm
Based on the graph I would have disagree. The month that show info for Apple are higher than those of Samsung.
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gamerscul9870 - December 31, 2014 at 5:59pm
i remember my first Galaxy. Nothing completes it with a black hole where the problems happen in which every bit of it in and out!
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Jackson Browne - December 31, 2014 at 5:56pm
Hmmm ... looks like a tie for all practical purposes, same as last year was.
0
jahmed80 - December 31, 2014 at 5:48pm
On your dream Samsung! I remember what you told me when your phone broke and asked for it to be replaced. No one can beat Apple's customer satisfaction, not yet.
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gamerscul9870 - December 31, 2014 at 5:47pm
The only reason is larger screen demands. Like that's not enough to be picky of?
![Samsung Beats Apple in Cellphone Customer Satisfaction [Chart]](/images/news/46304/213143/213143-64.png "Samsung Beats Apple in Cellphone Customer Satisfaction [Chart]")
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