Apple's release of iOS 9.1 may have introduced a Touch ID problem for some iPhone and iPad users, reports Forbes. The site took notice of numerous support threads (1, 2, 3, 4, 5, 6, 7, 8, 9, 10) on Apple's Support Communities complaining of problems with fingerprint recognition.
The complaints are similar: users running iOS 9.1 find Touch ID either refuses to recognise a user’s fingerprint, has become highly unreliable or doesn’t even register a fingerprint pressed against it. Users have tried hard resets (holding in the power and home button for 10 seconds) and complete factory resets without any success.
Notably, Forbes spent a few days discussing the problem with Apple before going to print; however, the company's official statement on the matter is: "No comment".
As Apple is aware of the reports, presumably it is working to identify and rectify the problem. Unfortunately, the signing window for iOS 9.0.2 has been closed and you can't downgrade from iOS 9.1.
Let us know if you've experienced Touch ID problems with iOS 9.1 in the comments. You can follow iClarified on Twitter, Facebook, or RSS for updates.
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Comments (24)
Comments are closed for this article.
0
Ruumi - February 8, 2016 at 4:12pm
I have this issue too and no solution yet. Please advice for a solution.
0
eiman - November 9, 2015 at 8:40pm
yes i have. specially when my iphone 6s on cover ( plastic cover) and conected to itunes ....
0
wakaka - November 9, 2015 at 4:22pm
try 9.2 beta and and problem solved based from my experience
0
Mati - November 8, 2015 at 1:01pm
Yes , have that problem with iPad mini 4
0
Marc Miller - November 7, 2015 at 5:37pm
When i first got my 6S it was amazing but after updating its not as responsive and sometimes doesnt work at all.
0
6italia0 - November 7, 2015 at 2:20pm
iOS 9.0.2: no touch I.d. Issues, jailbroke a little over a week ago, installed no update to stop apple's "when would you like to update? Between 2 & 4 am? Or now?" Message that came up every day constantly. No complaints at all here:)
0
Mike Power - November 7, 2015 at 1:02pm
I have been experiencing too many problems with Apple updates lately.
0
gamerscul9870 - November 7, 2015 at 1:19pm
You could've resettled the devices after every update or update using iTunes to get good firmware. It works either way. Never had problems when doing this. No more outdated phones for me.
0
Ed - November 7, 2015 at 9:35am
My iPhone 6S is having intermittent success using Touch ID (mostly failed attempts) since upgrading to 9.1.
0
bosuil - November 7, 2015 at 8:11am
Iphone 6s, sometimes the touch ID doesn't work at all, I have to put in manually the login code and then it works fine again for a few day's.
0
hold on - November 6, 2015 at 10:44pm
I have an iPhone 6s Plus and an iPad Air 2. I am not experiencing or have not experienced any Touch ID issues with either device. I have noticed when people I know update OTA they have issues. I choose to always update via iTunes and hence have not had any of these problems I keep reading about. So my advise to all having software problems: try installing a fresh iOS firmware with iTunes, set up the device as new and from that point update with iTunes.
0
Sidharth - November 6, 2015 at 8:22pm
I am having issues with my camera, everytime i open it, the view hangs for around a minute and then become clear.
0
Wi to low - November 6, 2015 at 8:16pm
Not having issues with Touch ID but I am having issues with sound intermittently not working causing me to restart my phone to get sound back.
0
Sachin - November 6, 2015 at 6:22pm
I have a iPhone 6 with iOS 9.1 and having problems since iOS 8. Just did a fresh install last week so let's see how long it lasts. Normally not more than 10-15 days
0
gamerscul9870 - November 6, 2015 at 6:11pm
I own a 5s and works perfectly. Not once did it read my fingers incorrectly.
0
gamerscul9870 - November 6, 2015 at 6:28pm
Did I forget to mention SINCE launch of the 5s?
0
Rick Grimes - November 6, 2015 at 5:55pm
I have not had any issues on my 6S Plus when it comes to the Touch ID Sensor, But i have issues where the device stops responding and i have to do a hard reset to it. It freezes from time to time as well. I have the 128GB Option so i know storage is not the problem. I think the software update has a few bugs that need to be addressed hopefully in the next update.
0
Rudla - November 6, 2015 at 5:24pm
I got issue too iphone 5s
0
Darknesszero - November 6, 2015 at 5:14pm
I had this issue all the time with my 6s plus on 9.1 and Touch ID is still spotty at times but heavily reduced on 9.2 public beta
0
Vic - November 6, 2015 at 5:11pm
I've had this issue since the day I got my 6S
0
Shels - November 6, 2015 at 5:06pm
I am having this issue and I put in additional fingerprint with other finger. Let's see how long that works.
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