Leaked Document Reveals How Apple Decides If Your iPhone Eligible for Service

Leaked Document Reveals How Apple Decides If Your iPhone Eligible for Service

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Apple's document instructing technicians and authorized service partners on how to inspect the iPhone for repair eligibility has been leaked, reports Business Insider.

Posted to Dropbox, the 22-page document is called the "Visual/Mechanical Inspection Guide". It's dated March 3, 2017 and covers the iPhone 6, 6s, 6s Plus, 7, and 7 Plus. Apple Geniuses refer to it as a "VMI".

"We have one just like that for all of the products," one Apple retail technician told Business Insider. "Used more for the physical inspection and how to determine cost for damage. That's basically half the training for iPhone techs."

Another technician said that they don't refer to it that often unless a customer comes in with an oddball issue.

In the chart below you can see how Apple decides between which issues are Eligible for Warranty Service, Eligible for Out-Of-Warranty Service, and Ineligible for Service.

Things that are Eligible for Warranty Service include Debris under display glass or pixel anomalies, FaceTime camera foam misalignment, or a Single hairline crack to the front glass without point of impact or additional cracks.

Apple will not service devices that have a mismatch between the configuration code and the color, size, or model. It will also not service devices that are disassembled or missing parts, have non-Apple batteries, or catastrophic damage.

Leaked Document Reveals How Apple Decides If Your iPhone Eligible for Service

Additionally, Apple will not cover cosmetic damage or water damage.

Check out the screenshots below for more details...

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Leaked Document Reveals How Apple Decides If Your iPhone Eligible for Service

Leaked Document Reveals How Apple Decides If Your iPhone Eligible for Service
987654321 - September 5, 2017 at 8:06pm
Or just fix it yourself....A lot of you probably don't have a clue how easy it is to fix your own phone. I've changed so many parts in my iPhone 5 since 2012 it's nuts. A hobby of mine. Saved SO much on labour and parts....A battery change shouldn't cost $80+ when I got an aftermarket one for $20 and took 5min to install it myself.
Chahineatallah - September 2, 2017 at 8:02am
Where I can get this document?
random citizen - September 2, 2017 at 9:38am
just click it and it'll enlarge :D
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