Some Bank of America Customers Are Getting Double Charged When Using Apple Pay [Video]

Some Bank of America Customers Are Getting Double Charged When Using Apple Pay [Video]

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CNN Money is reporting that some Bank of America customers are getting double charged when using Apple Pay.

I was among the first people to try out Apple Pay the moment it came available on Monday. It was convenient, fast, and it seemingly worked without incident ... until I logged in and checked my debit card bill. As it turns out, I've been charged twice for every single purchase I've made with Apple Pay at various stores.

A search on Twitter reveals that other Bank of America customers are suffering the same problem. "Problems with #ApplePay - it looks like my @bankofamerica account was double charged by @Walgreens", said Ray Thompson. Other user SBUX75DEVILDOG exclaims, "i got charged twice when I used #ApplePay @WholeFoods @BofA_Help #applepaygate"

After being on the phone for several hours with both companies, reporter Samuel Burke was able to get the duplicate transactions credited back by Bank of America. Apple support was unable to assist.

"Apple's representative reminded me that for security's sake -- as promised -- Apple keeps no records of names or amounts for any of the transactions."

Although Bank of America initially insisted it wasn't their fault. The bank has now confirmed to The Huffington Post that it will refund all customers affected by the issue and cover any overdraft fees.

"We apologize for the inconvenience and are working to correct the issue. All customers have been made whole," said Tara Burke, a spokeswoman for Bank of America. "We are always here for our customers and resolve any issues they have."

Apple has yet to comment on the situation, but given that it only seems to be affecting Bank of America, it's likely an issue with their implementation.

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Some Bank of America Customers Are Getting Double Charged When Using Apple Pay [Video]
Bill - October 23, 2014 at 8:48am
BOFA has been doing this for years,mother they have the most aggressive thieving it systems ever created in that fn bank!
it wasnt me - October 23, 2014 at 6:26am
Antennagate,mapgate,bendgate,nudegate,wallgate. thats what apple does put the blame on others denying responsibility.
Ed - October 23, 2014 at 12:46am
Bank of America is always messing up people's accounts its nothing new. Got nothing to do with apple pay.
Remins - October 22, 2014 at 11:22pm
Reminds me a story which i had with paypal and ebay. Ebay says it refunded my purchase for 3000 usd, but money not i paypal account. Paypal says open case in ebay, but ebay says its refunded. When I ask ebay where is my money then - they say ask paypal.
dave vangina - October 22, 2014 at 10:38pm
Samsung
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