This new offering from IBM MobileFirst Managed Mobility Services is designed to help large enterprises incorporate Macs within their IT infrastructures – a rising requirement, as more clients adopt or allow the use of Macs by their employees. Shipments of Macs are growing faster than the industry average, and the Mac has outgrown the PC industry every year for the last decade.
The new services are based on IBM's internal Mac@IBM program which is used by the company to deploy Macs to its employees around the world. The company's recent partnership with Apple has allowed it to commercialize the offering. The integration services for Mac are delivered via the cloud as a software-as-a-service solution and also are available as an on-premise solution in the client’s data center.
“Ease of adoption and use are at the foundation of every Apple product, and as these devices are used more in the workplace, people expect the same experience they enjoy with Apple technology in their personal lives,” said Richard Patterson, general manager, Infrastructure Services, IBM Global Technology Services. “IBM’s new enterprise services ensure a great user experience for clients using Macs, providing world-class support from installation through the life of the product.”
With these new services, clients can order Macs and have them delivered directly to their employees without any additional set-up, imaging or configuration, saving time, reducing costs and creating a great employee experience. Employees can then quickly, easily and securely gain network access, connect to email and download business applications. The services also can support personally owned Macs that are authorized in a bring-your-own-device environment.
The new services feature the Casper Suite from JAMF Software, a leading software solution for helping clients quickly set up and deploy Macs, including MacBook, MacBook Air, MacBook Pro, Mac Mini, iMac, and Mac Pro. With the combination of Casper Suite and IBM’s enterprise integration and support services, clients can work with IBM to directly procure, integrate and manage Macs across their IT infrastructures and employee bases. These services also can support clients who choose to deploy both Macs and iOS devices within their enterprises.
In addition to simplifying deployment, the new IBM services allow enterprises to easily manage ongoing support for Macs, providing OS and image management, software application and update management, an enterprise app catalog, automatic compliance and configuration updates for security, and inventory and reporting for hardware and software. Users also can access a range of self-help resources, including password reset, chat, and expert knowledge forums, as well as traditional help desk services.
More details at the link below...