Samsung Stops Sales of Galaxy Note 7, Announces Global Recall Over Exploding Battery

Samsung Stops Sales of Galaxy Note 7, Announces Global Recall Over Exploding Battery

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Samsung has stopped sales of the Galaxy Note 7 and announced a global recall to replace all devices due to an issue with the battery that could cause it to explode.

"We have stopped sales of the Galaxy Note 7", the company said in a statement. "For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks."

Here's the full statement from Samsung:

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Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously.

In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7. For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We are working with our carrier partners to announce the details of the U.S. product exchange program as soon as today.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
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The recall is happening at a particular poor time for Samsung as Apple is about announce its next generation iPhone 7 on September 7th.

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[via Recode]


Samsung Stops Sales of Galaxy Note 7, Announces Global Recall Over Exploding Battery
Ggh - September 3, 2016 at 7:21pm
Android users are just as defective as Note 7 #kaboomgate
Andrew Yu - September 3, 2016 at 5:05pm
At least Samsung cares about their consumers that they are taking responsibility replacing their phones and doing a recall to prevent any major accident. Not like apple which blame their phones catching on fire on the premises of fake cables and never bother doing a recall while hundred of iphones were catching on fire. i can say this based on my own experience because I had 2 iphones catching on fire and apple never replaced my phones. and for any smart-ass I was using the original cable+wall hub
Matthew Wk - September 3, 2016 at 5:37pm
It's because people are risky for what they do that make the products unstable. In the case of the battery problem caused by the company, it does make sense to do a recall, but not against products that aren't meant to work with what it's made for if it causes problems and made by a different company, but in the case of what Apple does, AppleCare exists for a reason.
Mang Domeng - September 3, 2016 at 7:54pm
You just made your story. Apple has the best customer service there is and if you have brought the burnt cables and charges maybe they will believe you and replaced the device with a new one. On the Samsung's case how can you say they have the best customer relationship when they shut their customers and asked them to delete the videos they released on youtube about their exploding S4 in order to get a replacement. Wrong move! They should've never done that to their customers. With exploding iPhones Apple has done a great job handling these issues. They have proven that the exploding iPhones in China were caused by fake chargers and non MFI cables are used. I have dealt with Apple's customer service and they did an excellent job in handling my product issues.
uh-huh - September 4, 2016 at 1:33pm
Do you have a source where apple iPhones were catching by the hundreds? I only recall reading a few where fake chargers and unintentional or intentional damage to the phone causes the battery to explode. Seriously, It's awesome that samsung is correcting the issue which includes a very VERY large portion of their manufactured phones. But I still don't see what your comment has to do with apple's lack of exploding batteries.
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