"We have stopped sales of the Galaxy Note 7", the company said in a statement. "For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks."
Here's the full statement from Samsung:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously.
In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7. For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We are working with our carrier partners to announce the details of the U.S. product exchange program as soon as today.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
The recall is happening at a particular poor time for Samsung as Apple is about announce its next generation iPhone 7 on September 7th.
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