AT&T to Cut Return Policy From 30 Days to 14 Days Starting Tomorrow

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Posted October 6, 2012 at 5:10pm by Shalom Levytam

AT&T is moving to a 14-day equipment return and service cancellation policy effective tomorrow, reveals an internal memo obtained by Engadget.

Policy/Process Beginning October 7, 2012:
● Consumer customers who made a purchase before October 7 2012, fall under the previous 30-day policy.
● A conusmer customer can terminate service within the new 14-day Buyer's Remose (BRE) period without paying the early termination fee. After the 14th day, the early termination fee applies.
● The activation fee is refunded if the cancellation occurs within three days of activation.
● Defective and/or DOA equipment also movies to a 14-day BRE period for exchange ore replacement.
● Equipment returns/exchanges are accepted according to the National Retailer's policy.

Take a look at the full memo below...

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AT&T to Cut Return Policy From 30 Days to 14 Days Starting Tomorrow

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Copperhead - October 7, 2012 at 9:47pm

And this is one of the many of the exact reasons why I left AT&T . Just get a iPod Touch 5 and get a clear device. Total savings 499.99 and 50 dollars a month for unlimited data and service. And use Skype to call out with a 30 dollars per year Skype number and all your AT&T problems will go away.

Guest - October 7, 2012 at 3:39pm

Service cancellation timeframe is still 14 days no matter where you buy it.

JustMakeSense - October 6, 2012 at 10:36pm

Just so it's clear, VZW has the same 14 day policy for returns and exchanges... But none of you have mentioned that? Hmm. Regardless, being in the industry for 6 years, I can tell you it's a long time coming! You have no idea how many people try to scam the companies by doing "equipment gaming" and false churn. Regardless of your feelings of any carrier - they are still a business. And a business is in, well, business to make money - not break even or lose money.

Boo - October 6, 2012 at 9:48pm

This seems reasonable. I repair iPhones for a living and you wouldn't believe the shit people try to pull. Two weeks is a generous amount of time to figure out if it works for you. Whiners!

George - October 6, 2012 at 7:17pm

Correction FaceTime over 3G. I got so mad my typing didn't catch up to my typing. Lol

Copperhead - October 7, 2012 at 9:51pm

Get off AT&T and use a Clear Device for $50 a month unlimited 4g service and data. - tadaaaa!!!

iCrunch - October 6, 2012 at 6:24pm

And the upgrade fee went to $36 recently, but as a 14-yr. veteran, none of that applies to me. They waive it all! I love AT&T!

qw1987 - October 6, 2012 at 11:49pm

they waive your upgrade/ripoff fee? Lucky!

Blackapino - October 6, 2012 at 5:49pm

I think it the high volume of returns; could be the iPhone or it could just be the high return rate. Makes sense but it doesn't apply to me because I got my i5 back in Sept.

Leggoman - October 6, 2012 at 5:27pm

Oh dear may be they are getting to many retuned? So cutting down the time you have to take it back or just the time you get to find out if some thing it wrong? That is ok if your a iPhone user but not so good for first time buyers. As they may not notice some things wrong till after that time. Also it's always bad when your rights to retune some thing is cut like this. Are they doing it to all phones or just iphone5 I wounder?