Consumer Reports has issued another analysis of U.S. cellular carriers which declares AT&T the worst network in the country.
The magazine even cover reads, "Plus, Best & worst providers (Sorry, AT&T)".
Nationally, AT&T scored a full black dot (the worst rating) in every survey category except for texting, in which it received a half-black dot. It received a reader score of 60, compared to the high 82 for U.S. Cellular which was followed by 74 for Verizon Wireless. Good thing AT&T has the iPhone locked down for the holidays.
The Houston Chronicle relays AT&T's response.
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation's fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent - the equivalent of just one call in a thousand - of the industry leader.
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The magazine even cover reads, "Plus, Best & worst providers (Sorry, AT&T)".
Nationally, AT&T scored a full black dot (the worst rating) in every survey category except for texting, in which it received a half-black dot. It received a reader score of 60, compared to the high 82 for U.S. Cellular which was followed by 74 for Verizon Wireless. Good thing AT&T has the iPhone locked down for the holidays.
The Houston Chronicle relays AT&T's response.
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation's fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent - the equivalent of just one call in a thousand - of the industry leader.
Read More