August has halted sales of the wire-free August View video doorbell just 17 days after launch following numerous customer complaints that include poor connectivity, short battery life, and delayed streaming.
Currently, the August View has an average 1.6 star rating on Amazon compared to 4.1 stars for the Ring Doorbell 2.
Here's the official statement from August CEO Jason Johnson:
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We recently began shipping the August View, our first battery-powered doorbell camera. While we remain excited to bring this product to more customers, we are aware of some performance challenges in specific user environments. When you purchase an August product, you trust us with the most important parts of your life: your home and your family. We value your trust greatly and it is our top priority. In order to fully evaluate the user feedback, implement critical improvements, run further testing, and keep our commitment to you, we are pausing shipping of the August View.
If you are an August View customer and would like to keep your product and help us improve the performance, you may receive a full refund by applying here within the next seven days (ends 5/3/2019). If you have not activated your unit or would not like to provide feedback, please contact the retail location you purchased from to initiate a return.
August View will be on sale again in the near future and when we have a date to share, you’ll be the first to know.
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Hopefully, the company is available to address these issues. Please follow iClarified on Twitter, Facebook, or RSS for further updates.
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Currently, the August View has an average 1.6 star rating on Amazon compared to 4.1 stars for the Ring Doorbell 2.
Here's the official statement from August CEO Jason Johnson:
---
We recently began shipping the August View, our first battery-powered doorbell camera. While we remain excited to bring this product to more customers, we are aware of some performance challenges in specific user environments. When you purchase an August product, you trust us with the most important parts of your life: your home and your family. We value your trust greatly and it is our top priority. In order to fully evaluate the user feedback, implement critical improvements, run further testing, and keep our commitment to you, we are pausing shipping of the August View.
If you are an August View customer and would like to keep your product and help us improve the performance, you may receive a full refund by applying here within the next seven days (ends 5/3/2019). If you have not activated your unit or would not like to provide feedback, please contact the retail location you purchased from to initiate a return.
August View will be on sale again in the near future and when we have a date to share, you’ll be the first to know.
---
Hopefully, the company is available to address these issues. Please follow iClarified on Twitter, Facebook, or RSS for further updates.
Read More