Apple has announced a new grace period for unsuccessful subscription auto-renewals.
We’ve worked closely with leading developers to create a solution for reducing customer churn while improving the experience for auto-renewable subscriptions. With the new grace period for unsuccessful auto-renewals, subscribers can continue accessing your app’s paid content while Apple attempts to collect payment — allowing them time to fix the issue. There won’t be any interruption to the subscriber’s days of paid service or to your revenue if payment is successful within the grace period.
Developers can turn on the Billing Grace Period feature in App Store Connect.
1. From the homepage, click My Apps, and select your app from the list.
2. In the toolbar, click Features, and in the left column, click In-App Purchases.
3. In the Billing Grace Period section, click Turn On.
4. In the pop up window, click Confirm.
In order for Billing Grace Period to work properly, developers will need to use receipt validation to ensure they are providing service to customers within the grace period.
The length of the Grace Period depends on the subscription duration. Check out the chart below for more details...
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We’ve worked closely with leading developers to create a solution for reducing customer churn while improving the experience for auto-renewable subscriptions. With the new grace period for unsuccessful auto-renewals, subscribers can continue accessing your app’s paid content while Apple attempts to collect payment — allowing them time to fix the issue. There won’t be any interruption to the subscriber’s days of paid service or to your revenue if payment is successful within the grace period.
Developers can turn on the Billing Grace Period feature in App Store Connect.
1. From the homepage, click My Apps, and select your app from the list.
2. In the toolbar, click Features, and in the left column, click In-App Purchases.
3. In the Billing Grace Period section, click Turn On.
4. In the pop up window, click Confirm.
In order for Billing Grace Period to work properly, developers will need to use receipt validation to ensure they are providing service to customers within the grace period.
The length of the Grace Period depends on the subscription duration. Check out the chart below for more details...
Read More