Apple Launches Quality Program to Address Anti-Reflective Coating Issue on MacBooks

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Posted October 17, 2015 at 4:18pm by Shalom Levytam

Apple has launched a new internal Quality Program to address issues with the anti-reflective coating on MacBook and MacBook Pro models with Retina displays, reports MacRumors.

Back in March, a growing number of MacBook owners began reporting that the anti-reflective coating on their display was coming off due to various factors including the pressure of the keys and trackpad on the display when the notebook is closed, third-party cleaning solutions, microfiber cloths, and more.

Almost 6,000 affected customers joined an online database called Staingate to share pictures of their displays and thousands signed a Change.org petition.

The outcry has led Apple to issue an internal notice about a new Quality Program. The company will replace affected Retina displays at no cost for MacBook or MacBook Pro models within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer. Those who already paid for a repair may be eligible to get their money back.

Affected customers should make a Genius Bar appointment or visit an authorized service proivder to check if they quality for a free repair. Apple is not planning to publicly post about the Quality Program but it may contact some customers directly.

Let us know if your device has suffered from this issue in the comments. Did you already pay to have it fixed?

Apple Launches Quality Program to Address Anti-Reflective Coating Issue on MacBooks

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Shifan Thowfeek - October 19, 2015 at 3:55am

Good one Apple! changing my display! hell yeah! Thanks for the help! I have been struggling with the stain on my display!

Guest - October 19, 2015 at 3:54am

You most likely already paid 4x the cost it cost to make. So in reality it cost them nothing.

Techno - October 22, 2015 at 6:13am

Hey Clown, you're absolutely right. Then again if your so called standard Windows laptop breaks at 499 - 800 a piece and you kept buying one every two years you end up spend 1.5 -2.5 x more than an apple product.

sgu - October 18, 2015 at 7:01pm

and how about people outside usa? we dont even have apple store here!

gamerscul9870 - October 18, 2015 at 7:55pm

I hope they can allow people to send their computer to them and have them repair it in the US. then they could send them back to their owners. Sounds like an untrustworthy idea, but that's the only way out I can think.

AppleMac - October 18, 2015 at 5:08pm

Apple no-doubt needed some time to investigate the whole 'stain gate' problem, but …… thanks for stepping up to the plate Apple … . It's why I remain a loyal Apple user and owner (both at home and at work) … for over 25 years!!!

justabrake - October 18, 2015 at 5:14pm

LOL if they didn't i'd be a class action lawsuit against them ! They had no choice or they would have faced a lot of courts and angry customers But we have seen this before from them and they gave bumpers out HOLD the phone this way Your holding it wrong and so many more screw-ups

Techno - October 18, 2015 at 2:16pm

Free replacements, why not. Wonder if Windows would do such a thing when they find a defect?

justabrake - October 18, 2015 at 4:40pm

We"ll never no, Never one so bad has arisen by any manufacturers

Techno - October 19, 2015 at 9:15am

Actually looked it up, HP hard drive failures, Azer were overheating and multiple others mostly early failures. No replacements just buy another or it repair yourself.

justabrake - October 18, 2015 at 12:24pm

This recall should have been done a lot sooner

gamerscul9870 - October 18, 2015 at 12:23pm

Actually I take back the part I mentioned about 2011 macs and Jobs, but ai am serious about everything else. Got a bit carried away.

tubex45 - October 18, 2015 at 4:23am

That's some Apple Quality for you.

gamerscul9870 - October 18, 2015 at 12:19pm

That's troll for you! I still own a 2011 Mac and it still looks good as new.

Guest - October 18, 2015 at 3:05am

I know this may sound weird, but I actually enjoy a big fat recall from Apple with free replacement. It's an adventure. You get to feel all special when you find out you're eligible and you march down to the apple store and proudly order the genius bar to fix it for you free of charge. I find it exciting to then get the device back knowing that it's all shiny and new, given a new burst of life. It's pretty weird I know, but i still think it's fun....

Maikels - October 18, 2015 at 4:03am

Gracias

imac.kalvin - October 17, 2015 at 11:28pm

Just talked to Support, They booked for Free Service Repair. Thanks for this article. Unless today i was not aware, many people facing same issue

justabrake - October 17, 2015 at 11:17pm

I have the 2011 Late 17" macbook pro and the video card was replaced around April for free and now it looks like another issue is risen with the video and I brought it in to apple store in freehold NJ and they gave me the runaround ..........Now I'll take it to their flagship store in manhattan to be looked at ! I'm getting tired first my less then 2 year old ipad 4 went and this for the second time, I might be going back to windows machines myself

Manny Singh - October 17, 2015 at 7:41pm

Same thing happened with mine. I have preordered a surface book. Cannot wait, I have had enough of apple and them trying to make us customers look lik mugs.

1maxuk - October 17, 2015 at 9:53pm

I agree. They provided us the goods that are of an inferior quality why do we have to fight so hard for our rights for a free repair or replacement?

SayingWhatEveryonesThinking - October 18, 2015 at 9:01am

Id rather have a messed up screen on a Mac than a MS Surface. The Surface is horrible, and Windows 10 acts just like 8 on it. Windows 10 isn't as good as many are saying in reviews - it's buggy and doesn't work right.

Techno - October 18, 2015 at 2:14pm

Dude, surface pro is disappointing, most games and programs barely works on the hardware it's built on. I returned mine after 2 days trying to make it sensible enough to use with win10.

justabrake - October 18, 2015 at 6:08pm

I've tried a surface pro and it was disappointing. But Apple is losing me more and more every day!

justabrake - October 18, 2015 at 6:21pm

Yea everything is breaking down Years ago when I first bought the first iPhone and went to Apple and seen all those waiting for service I should have realized