Apple Launches Quality Program to Address Anti-Reflective Coating Issue on MacBooks

Apple Launches Quality Program to Address Anti-Reflective Coating Issue on MacBooks

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Apple has launched a new internal Quality Program to address issues with the anti-reflective coating on MacBook and MacBook Pro models with Retina displays, reports MacRumors.

Back in March, a growing number of MacBook owners began reporting that the anti-reflective coating on their display was coming off due to various factors including the pressure of the keys and trackpad on the display when the notebook is closed, third-party cleaning solutions, microfiber cloths, and more.

Almost 6,000 affected customers joined an online database called Staingate to share pictures of their displays and thousands signed a Change.org petition.

The outcry has led Apple to issue an internal notice about a new Quality Program. The company will replace affected Retina displays at no cost for MacBook or MacBook Pro models within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer. Those who already paid for a repair may be eligible to get their money back.

Affected customers should make a Genius Bar appointment or visit an authorized service proivder to check if they quality for a free repair. Apple is not planning to publicly post about the Quality Program but it may contact some customers directly.

Let us know if your device has suffered from this issue in the comments. Did you already pay to have it fixed?

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Apple Launches Quality Program to Address Anti-Reflective Coating Issue on MacBooks
Shifan Thowfeek - October 19, 2015 at 3:55am
Good one Apple! changing my display! hell yeah! Thanks for the help! I have been struggling with the stain on my display!
clown - October 19, 2015 at 3:54am
You most likely already paid 4x the cost it cost to make. So in reality it cost them nothing.
TechnoGeek - October 22, 2015 at 6:13am
Hey Clown, you're absolutely right. Then again if your so called standard Windows laptop breaks at 499 - 800 a piece and you kept buying one every two years you end up spend 1.5 -2.5 x more than an apple product.
sgu - October 18, 2015 at 7:01pm
and how about people outside usa? we dont even have apple store here!
Ren - October 18, 2015 at 7:55pm
I hope they can allow people to send their computer to them and have them repair it in the US. then they could send them back to their owners. Sounds like an untrustworthy idea, but that's the only way out I can think.
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