Apple has launched a new internal Quality Program to address issues with the anti-reflective coating on MacBook and MacBook Pro models with Retina displays, reports MacRumors.
Back in March, a growing number of MacBook owners began reporting that the anti-reflective coating on their display was coming off due to various factors including the pressure of the keys and trackpad on the display when the notebook is closed, third-party cleaning solutions, microfiber cloths, and more.
Almost 6,000 affected customers joined an online database called Staingate to share pictures of their displays and thousands signed a Change.org petition.
The outcry has led Apple to issue an internal notice about a new Quality Program. The company will replace affected Retina displays at no cost for MacBook or MacBook Pro models within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer. Those who already paid for a repair may be eligible to get their money back.
Affected customers should make a Genius Bar appointment or visit an authorized service proivder to check if they quality for a free repair. Apple is not planning to publicly post about the Quality Program but it may contact some customers directly.
Let us know if your device has suffered from this issue in the comments. Did you already pay to have it fixed?
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Back in March, a growing number of MacBook owners began reporting that the anti-reflective coating on their display was coming off due to various factors including the pressure of the keys and trackpad on the display when the notebook is closed, third-party cleaning solutions, microfiber cloths, and more.
Almost 6,000 affected customers joined an online database called Staingate to share pictures of their displays and thousands signed a Change.org petition.
The outcry has led Apple to issue an internal notice about a new Quality Program. The company will replace affected Retina displays at no cost for MacBook or MacBook Pro models within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer. Those who already paid for a repair may be eligible to get their money back.
Affected customers should make a Genius Bar appointment or visit an authorized service proivder to check if they quality for a free repair. Apple is not planning to publicly post about the Quality Program but it may contact some customers directly.
Let us know if your device has suffered from this issue in the comments. Did you already pay to have it fixed?
Read More