The FreePress has posted a page where customers can complain about AT&T in hopes that the company will reverse its decision to disregard Net Neutrality.
AT&T is still blocking FaceTime and violating Net Neutrality. And it wants to get rid of any rules that protect our freedom to connect. What Do YOU Think of AT&T?
This follows a recent announcement from the company that they would allow FaceTime calls over cellular for all tiered data plans but would not allow customers on their unlimited plan to use FaceTime over cellular.
The page has already received over 12 thousand comments. We've yet to find a positive one.
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Comments (13)
Comments are closed for this article.
0
Angel - January 23, 2013 at 12:46pm
AT&T Customer: You have allowed us to be grandfathered in to the unlimited data. Most of us have been loyal customers since the first iPhone. It is very difficult to be a happy customer by limiting our access to many of our phone's features. I have 3 lines: two iPhones and one regular cellphone. On my main line which is grandfathered data, I hardly use or pass 2GB, yet I am still not allowed to use FaceTime or create a mobile hotspot when I need. We are the ones that paid the money from the beginning to help build these networks and now all you are doing is punishing us for that. This is just not good business. If LTE data is capped at 5GB, why don't we get rollover data like minutes? You say you don't allow FaceTime on unlimited data because of network congestion, but then require a plan change—will that actually fix congestion or just increase your budget? Tethering is not allowed unless we pay extra, even though third-party apps allow it. FaceTime is a native app and you use that as the reason it's not allowed, just like tethering.
0
Clue - January 23, 2013 at 4:16am
AT&T does some of the most ridiculous things when it comes to data. If it wasn't for the unlimited data I have from being grandfathered in (even though they throttle my speeds) then I would have left a long time ago. Not only do they use 4G HSPA and try to pass it off as LTE around here but not letting us use FaceTime over cellular when everyone else does just goes to show that they really don't care about their customers. AT&T... get your mind right!
0
Noman - January 21, 2013 at 10:17pm
Forgot Sprint. Terrible coverage in my part of the Northeast US.
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Noman - January 21, 2013 at 10:15pm
Personally, I am not particularly happy with AT&T. However, what are my options? Verizon? Similar service (at least in the Northeast US) and absolutely the worst customer service that I have ever encountered. T-Mobile? Not available. Other carriers? They simply piggyback off of either AT&T or Verizon. So, there you go.
0
Stan - January 21, 2013 at 7:19pm
I am a contractor for AT&T mobility. Just got sent out to a cell site located on a golf course. Complaint was that an AT&T executive was having signal problems. Wowww what a joke corporate America has become. Created equal yeah, right.
0
justcheckin - January 21, 2013 at 6:42pm
I graduated the 4th grade, and I still can't figure out why my monthly ATT bill's can vary so much from month to month, and nothing has changed, including my usage...been with ATT when they had "dial" cell phones.
I will bet a months salary that ATT CEO's get a really good "Data Plan"...
0
Jerry - January 21, 2013 at 6:12pm
Too much money! Not enough unlimited! No LTE here either, just waiting for 2nd iPhone contract to end hope for T-Mobile up here!
0
justabrake - January 21, 2013 at 6:09pm
I think the days the people affected by the storm Sandy should have gotten something in return for not having service, They did say to the people that went over there limit it wouldn't be no charge but they could have thrown in a 100 minutes to the people that didn't go over JMO
0
JustMakeSense - January 21, 2013 at 7:40pm
So because a natural disaster made people lose service, a company should shell out money to them? If that's the case, every gas station should shell out money for not being open, the power companies should, cable tv should, water company should, and yeah how about the mortgage lender? I've got a headline for everyone: at&t is a business. It's in business to make money. No where and under no circumstance has it ever been perceived to have been a not for profit company. And, every carrier has the same policies, save for sprint. You want an iPhone 5 on Verizon? You are FORCED to move to their tiered data plans (basically telling you that you can't use FaceTime over there on cellular either.) lets get realistic here folks: none of our DESERVING of anything.
0
Blackapino - January 21, 2013 at 6:04pm
All I was told is that they will be doing this over the next 8 months & even though I have an Older unlimited data plan on LTE I can wait.
0
justabrake - January 21, 2013 at 5:22pm
I think it's taking them to long to expand LTE
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DavidG - January 21, 2013 at 5:10pm
I feel like AT&T's practices are unfair.
0
DavidG - January 21, 2013 at 5:12pm
This is why I switched to Sprint even though they don't have 4G LTE available in my area yet which is frustrating. At least their policies feel more transparent.
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