T-Mobile Beats Verizon in Quality and Customer Satisfaction [Survey]

T-Mobile beat Verizon, AT&T, and Sprint in Quality and Customer Satisfaction last year, according to the latest YouGov survey.

The carrier extended its lead over the competition last year, jumping to a 75 out of 100 score in customer satisfaction.


When asked if they'd consider themselves either a satisfied or dissatisfied customer, T-Mobile subscribers gave the brand an average score of 75 on a scale ranging from -100 to +100 throughout the past year. Verizon came in second place with a Satisfaction score of 62 among its current customers, followed by AT&T with 48 and Sprint with 46.



Notably, T-Mobile surpassed Verizon in quality rankings for the first time in 2018.

Asked whether they think T-Mobile represents either good or poor quality, current customers of the brand gave it a Quality score of 57 in 2016, followed by 61 in 2017 and 68 in 2018.

The survey also found that 72% of T-Mobile customers use the Internet as their main source of information, compared to 64% of the general public.


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Read More [via 9to5Mac]