T-Mobile Beats Verizon in Quality and Customer Satisfaction [Survey]

T-Mobile Beats Verizon in Quality and Customer Satisfaction [Survey]

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T-Mobile beat Verizon, AT&T, and Sprint in Quality and Customer Satisfaction last year, according to the latest YouGov survey.

The carrier extended its lead over the competition last year, jumping to a 75 out of 100 score in customer satisfaction.

When asked if they'd consider themselves either a satisfied or dissatisfied customer, T-Mobile subscribers gave the brand an average score of 75 on a scale ranging from -100 to +100 throughout the past year. Verizon came in second place with a Satisfaction score of 62 among its current customers, followed by AT&T with 48 and Sprint with 46.

T-Mobile Beats Verizon in Quality and Customer Satisfaction [Survey]

Notably, T-Mobile surpassed Verizon in quality rankings for the first time in 2018.

Asked whether they think T-Mobile represents either good or poor quality, current customers of the brand gave it a Quality score of 57 in 2016, followed by 61 in 2017 and 68 in 2018.

The survey also found that 72% of T-Mobile customers use the Internet as their main source of information, compared to 64% of the general public.

More details at the link below!

Read More [via 9to5Mac]

T-Mobile Beats Verizon in Quality and Customer Satisfaction [Survey]

joshWUa. - January 17, 2019 at 6:47pm
It’s a given that’s what’s they brag about all the time and when I was with them I didn’t have a problem. Now that I’m with att I know what they mean, never been with Verizon but if they say so.
stevenlacross - January 17, 2019 at 7:09pm
I’ve never had a problem with att, I’m surprised sprint is so high, my then gf(now wife) had sprint when we first started dating, and she got the iPhone unlimited plan which was supposed to be around $60 each month just for her, no one else on the plan and each month the bill came to around $90-120 and we would have to call them so that they could adjust it, and we did that for a year, and each month they said they fixed the account so it won’t happen again, yet it was never fixed. We ended up switching her over to att and now we are both happy, better reception and not paying an arm and a leg like Verizon wants(effing rip off artist) haven’t tried t-mobile yet.