Samsung Denies Request to Produce Calls That Show Confusion With Apple Products

Samsung Denies Request to Produce Calls That Show Confusion With Apple Products

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Samsung is denying Apple's request to produce call center records which show customers confusing an Apple product for a Samsung product or vice versa, reports Edible Apple.

Apple made the request during the discovery phase of its litigation against Samsung. Specifically they want Samsung to look over its call center records and produce "any instances of customer confusion in which Samsung was made aware."

More interesting than Apple's request is Samsung's response.

Samsung denied the request saying that it was overly broad and time consuming. Why would it take so long? Apparently because Samsung gets so many users calling in to say how much they disliked their previous Apple product and how much they love their new Samsung product.

For example, it is possible that Samsung customers may have contacted the call centers to comment on how they disliked their previous Apple product, but enjoy using their Samsung product. This would not be responsive to Apple's requests, because the consumer is not expressing any confusion as to the source of the product he or she was calling about.

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Samsung Denies Request to Produce Calls That Show Confusion With Apple Products

Hu Jintao - November 20, 2011 at 4:46am
Samsung=kitchen sinks= chinks xD S.korea will default and Kim Jong il will kick their sorry asses with Obama top dollar $$$
Spritz - November 18, 2011 at 1:02pm
Uh flash is dead. Adobe killed it for mobile devices
6italia0 - November 18, 2011 at 1:24pm
Still works fine on my wife's sensation 4g
digihead - November 18, 2011 at 2:34pm
that doesn't change a fact that your "fuckin flash for mobile devices" is dead! get over it! :D
Spritz - November 18, 2011 at 3:18pm
Adobe isn't allowing flash on any future devices
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