October 7, 2022
Tim Cook Responds to Allegations That Apple Has Known About Factory Labor Abuses

Tim Cook Responds to Allegations That Apple Has Known About Factory Labor Abuses

Posted January 27, 2012 at 6:37am by iClarified · 10495 views
Tim Cook has written a letter to Apple employees addressing allegations that the company has known about labor abuses in foreign factories but done little to change the situation.

A recent New York Times article quotes a former Apple executive:

"We've known about labor abuses in some factories for four years, and they're still going on," said one former Apple executive who, like others, spoke on the condition of anonymity because of confidentiality agreements. "Why? Because the system works for us. Suppliers would change everything tomorrow if Apple told them they didn't have another choice."

"If half of iPhones were malfunctioning, do you think Apple would let it go on for four years?" the executive asked.

9to5Mac has obtained the email by Tim Cook refuting these allegations:


As a company and as individuals, we are defined by our values. Unfortunately some people are questioning Apple's values today, and I'd like to address this with you directly. We care about every worker in our worldwide supply chain. Any accident is deeply troubling, and any issue with working conditions is cause for concern. Any suggestion that we don't care is patently false and offensive to us. As you know better than anyone, accusations like these are contrary to our values. It's not who we are.

For the many hundreds of you who are based at our suppliers' manufacturing sites around the world, or spend long stretches working there away from your families, I know you are as outraged by this as I am. For the people who aren't as close to the supply chain, you have a right to know the facts.

Every year we inspect more factories, raising the bar for our partners and going deeper into the supply chain. As we reported earlier this month, we've made a great deal of progress and improved conditions for hundreds of thousands of workers. We know of no one in our industry doing as much as we are, in as many places, touching as many people.

At the same time, no one has been more up front about the challenges we face. We are attacking problems aggressively with the help of the world's foremost authorities on safety, the environment, and fair labor. It would be easy to look for problems in fewer places and report prettier results, but those would not be the actions of a leader.

Earlier this month we opened our supply chain for independent evaluations by the Fair Labor Association. Apple was in a unique position to lead the industry by taking this step, and we did it without hesitation. This will lead to more frequent and more transparent reporting on our supply chain, which we welcome. These are the kinds of actions our customers expect from Apple, and we will take more of them in the future.

We are focused on educating workers about their rights, so they are empowered to speak up when they see unsafe conditions or unfair treatment. As you know, more than a million people have been trained by our program.

We will continue to dig deeper, and we will undoubtedly find more issues. What we will not do - and never have done - is stand still or turn a blind eye to problems in our supply chain. On this you have my word. You can follow our progress at apple.com/supplierresponsibility.

To those within Apple who are tackling these issues every day, you have our thanks and admiration. Your work is significant and it is changing people's lives. We are all proud to work alongside you.


Apple recently released its 2012 Supplier Responsibility Progress Report that details its efforts to improve worker protections and factory conditions. It also joined the Fair Labor Association as a participating company.

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Tim Cook Responds to Allegations That Apple Has Known About Factory Labor Abuses
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Notch - January 28, 2012 at 8:10pm
This same letter could have been sent by any industry titan, regarding any historical looting of resources and exploitation of workers. Perhaps the British, dismissing conditions of Irish workers during the so-called "potatoe famine". Yawn. If you read it again, this is a confession!
The iTerminator
The iTerminator - January 28, 2012 at 12:54pm
Funny how he NEVER once refuted that there were unethical labor practices going on in his company. I saw a documentary recently where Chinese factory workers that made iPhones were imprisoned on a campus in order to keep them from releasing valuable information to the public. This will eventually catch up with Apple. They make great products but they're using very bad labor practices to do it because they're greedy. Why dont they bring those jobs to the U.S. so our economy can improve? Oh that's right, they'd have to give us at least $15 and hour and full benefits. God forbid Apple hurt their rich stock holders.
The iTerminator
The iTerminator - January 28, 2012 at 12:54pm
jack - January 28, 2012 at 8:49am
If Apple and their subcontractors weren't so greedy, the workers in the various factories wouldn't need anti suicide nets and such items as them. Clearly the world is a sad place if one the biggest companies of history is party to employee abuse. It also shows that we as consumers and users of their products are no better in that our needs, and greed, are no better.
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