September 30, 2022
Apple, AT&T Won't Let You Replace a Lost iPhone?

Apple, AT&T Won't Let You Replace a Lost iPhone?

Posted March 10, 2009 at 11:47am by iClarified · 11726 views
A new policy may have gone into affect two weeks ago that prohibits users from buying a new iPhone for 18 months.

Ronny originally purchased an 8GB iPhone but then decided to upsize to the 16GB. Unfortunately he misplaced his 16GB iPhone and is now being told by both Apple and AT&T that he is not eligible to purchase a new iPhone for 18 months because they think he is a jailbreaker.

I unfortunately left my iPhone unattended for a brief period over the weekend and when I came back it was gone. On Monday, I went to visit my local ATT store and they were unable to sell me a new iPhone, even at the $499 price. Apparently I have had too many iPhones on my line. I then called customer care and was then bounced to an Apple store to see if they could sell me the phone. The same error occured on their system and the Apple employee advised that two weeks ago a new policy went into effect preventing them from selling too many phones on a line because people are jailbreaking them.

I origninally bought an 8gb and returned it for a 16gb within the first 30 days of service. Now I lost my 16gb and they won't sell me another for 18 months! After using my lunch break I went back to work and decided I would try again at another ATT store. The next store said they had to deal with the same problem and asked me if I was attached to my phone number. They offered to cancel my line and start another, or add a line so that I could purchase an iPhone. I told them this was not an option because I had to pay an ETF through Verizon to keep this number and I would not part with it. I also did not need another line and would not pay more for monthly service, especially if I was about to pay $500 for a replacement iPhone. I then asked to speak to the manager who said that he would emails his ops team, whatever that means.

So here I am waiting to hear from the manager and feeling like I am being punished for upgrading my phone early on. Also, why do they care how many phones I buy at full price? Any suggestions or help would be appreciated. Has anyone else had this trouble?

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Apple, AT&T Won't Let You Replace a Lost iPhone?
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amir - March 11, 2009 at 4:49pm
This is exactly the kind of bullshit that makes me want to go with a different phone company. AT&T sucks to begin with. If somebody wants to buy another phone let them buy one. If AT&T and Apple keep this up they will loose everyone eventually. Please someone make a replica so all this can go away!
Marcos Parrilla
Marcos Parrilla - March 11, 2009 at 9:11am
Hey Matt, please read other posts before saying anything. In my case I still have the Iphone 3G. I took it to a store and they won't let me use it. They won't sell me one and won't activate my phone in 18 months. They forgot to mention that went I disconnected my phone a while ago ( 01/24 ). The problem is I don't feel like going back to the store and fight with them so I can pay $30.00 more a month. And before some one else say anything, I paid for the phone and I am a loyal customer. I have been with AT&T for years (that'll change soon). This should not be happening at all.
Matt - March 11, 2009 at 8:39am
Come on people, read between the lines here. It doesn't say if you loose your iPhone you can't buy a new one from AT&T, it says, if you're an idiot and loose your iPhone repeatedly AT&T will cut you off. But rest assured a normal at&t customer can loose their iPhone and get a replacement as long as it doesn't happen every 3 months. This is a totally misleading post that is likely here to slander AT&T and we find out the author is connected to Verizon, hmmm, does this sound at all misleading or biased.
Nick - March 11, 2009 at 9:58am
think you need to do the reading. In this post he states he returned his phone to the store within the exchange period and got the 16gb one. So he lost one iPhone, not two, so that disproved your whole post. The poster never repeatedly lost his iPhone, only once. I've also read about people on the apple forums that only lost one iPhone and apple and AT&T refused to sell them another one. In my opinion apple and AT&T need to pay better attention to the customers and notthink thy are gods and people will buy their product regardless.
ricardo - March 10, 2009 at 9:33pm
they dont want to sell you other phones because they want you to stay with your old phone or without the phone since they are going to come out with the new model so people will have the rigth amount of time to be able to upgrade to he new one.
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